Experienced Customer Experience Concierge - Chat Professional at blithequark

Join blithequark and Let's Lead the Way Together!

At blithequark, we believe that with the right support, individuals and organizations can advance in unimaginable ways. As a part of our global and diverse community of partners, you'll be backed by a relentless obligation to support our clients, networks, and one another. Here, you'll learn and grow as we help you make a vocational journey that is interesting and significant to you, with benefits, programs, and flexibility that support you professionally.

About the Role: Customer Experience Concierge - Chat Professional

We're looking for a skilled and motivated Customer Experience Concierge to join our team at blithequark. As a Chat Professional, you'll be the face of blithequark to our clients, acting as ambassadors of the brand. Working as a cohesive team, you'll invigorate our clients and fulfill the brand promise. You'll be responsible for delivering exceptional service to our Card Individuals visiting the blithequark Centurion Parlor, located in the IAH Airport.

Key Responsibilities:

• Welcome and provide access to our Card Individuals upon arrival at the gathering.
• Take ownership and be responsible for the client's experience from start to finish.
• Create innovative ways to resolve clients' issues or concerns to win their brand loyalty; ultimately turning clients into loyal advocates.
• Utilize the Client's First philosophy in addressing clients' needs and expectations.
• Provide concierge and lifestyle recommendations.
• Offer travel advice and limited reservation assistance.
• Accommodate the needs of our Card Individuals by collaborating with our food and beverage lounge partners.

Essential Qualifications:

A successful candidate will have the following qualifications:

• A minimum of 1-year recent experience catering to premium clients.
• Carrier, lounge, or travel industry experience required, including reservation experience.
• A passion for catering to clients with proactive solutions.
• Exceptional relational skills, charming the client with every interaction.
• The ability to listen to the client's needs and propose certain recommendations, resulting in high satisfaction from the client with the assistance they received.

Preferred Qualifications:

• Display the highest level of professionalism and maintain a positive attitude in all interactions.
• The ability to rely on and work collaboratively with your partners is essential, as the lounge is a dynamic, fast-paced, team environment.
• Capacity to make decisions quickly and effectively when unforeseen circumstances arise, putting the Card Individuals' experience at the forefront of everything you do.
• Be tech-savvy and equipped to utilize the Web while providing assistance in a face-to-face client environment.
• Ability to seamlessly use and switch between different technology platforms.
• Adapt to an ever-changing environment and be resilient.
• The ability to work flexible shifts, including evenings, weekends, and holidays, is essential.
• Light to moderate lifting may be required for certain job tasks.

What We Offer:

At blithequark, you'll be recognized for your contributions, leadership, and impact. As a partner, you'll have the opportunity to participate in the organization's success. Together, we'll strive to maintain our organization's values and strong support commitment to provide the world's best client experience consistently. You'll be part of a culture that values trust, integrity, and a work environment where everyone is seen, heard, and feels like they belong.

Our compensation package includes a competitive hourly rate of $20 to $30. You'll also enjoy a range of benefits, programs, and flexibility that support your professional growth and well-being.

Career Growth Opportunities:

At blithequark, we're committed to helping you grow professionally. You'll have access to training and development programs that will enhance your skills and knowledge. Our dynamic and fast-paced environment will challenge you to be your best, and you'll have the opportunity to take on new responsibilities and advance in your career.

Work Environment and Company Culture:

Our work environment is dynamic, fast-paced, and collaborative. We value diversity and inclusion, and we're committed to creating a culture that is welcoming and inclusive to all. You'll be part of a team that is passionate about delivering exceptional client experiences and making a positive impact on our clients' lives.

Why Join blithequark?

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you. At blithequark, you'll have the opportunity to be part of a global and diverse community of partners who are committed to making a positive impact. You'll enjoy a competitive compensation package, benefits, and programs that support your professional growth and well-being.

Join blithequark and let's lead the way together! If you're ready to take your career to the next level and be part of a dynamic and fast-paced team, apply now!