Experienced Customer Service Representative - Remote Opportunity in Florida at blithequark

Join blithequark's Award-Winning Customer Service Team!

Are you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for engaging in meaningful conversations and helping others? If so, blithequark is looking for you to join our dynamic team as a full-time Customer Service Representative!

At blithequark, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers. We're committed to providing top-notch customer service, and we're seeking motivated individuals to be part of our award-winning customer service organization. As a Customer Service Representative, you'll have the opportunity to work from the comfort of your own home in Florida, enjoying a flexible and remote work environment.

About the Role

In this role, you'll be the face of blithequark, interacting with our customers via phone, email, and other virtual channels. You'll be responsible for providing personalized support, resolving issues, and ensuring that our customers have a seamless experience. If you're a critical thinker with excellent communication skills and a passion for helping others, you'll thrive in this role.

Key Responsibilities

• Engage directly with customers to address their queries, concerns, and feedback, providing timely and effective solutions.
• Research and problem-solve to determine the root cause of customer issues and provide appropriate resolutions.
• Utilize active listening, empathy, and kindness to build rapport with customers and team members alike.
• Operate with a willingness to learn, adapting to changing business needs and feedback from customers and team members.
• Collaborate with teammates, managers, and other stakeholders using virtual collaboration tools to contribute to a customer-centric culture.
• Maintain accurate records of customer interactions and resolve issues efficiently.

Essential Qualifications

To succeed in this role, you'll need:

• 2+ years of customer service experience, preferably in a fast-paced e-commerce environment.
• Excellent communication skills (written, verbal, and listening) - demonstrated through a written assessment.
• Ability to multitask, navigating multiple systems and tools while maintaining a conversation with customers.
• Proficiency in using computers, including data entry and rapid navigation through systems and the internet.
• Flexibility to adapt to changing business needs, including shifting schedules and working overtime as needed.
• Proven ability to maintain confidentiality and secure sensitive information.
• High school diploma or equivalent.
• Ability to pass a background check.

Technical Requirements

To work effectively in this remote role, you'll need:

• A dedicated workspace with minimal distractions and background noise.
• A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed).
• A computer, monitor, keyboard, mouse, headset, and webcam (we'll provide these).
• A cell phone or tablet for two-factor authentication through Okta Verify.

Why Join blithequark's Customer Service Team?

At blithequark, we're committed to empowering our customer service representatives to become their best selves. Here's what you can expect:

• YOU BELONG: We're a diverse and inclusive team that values unique perspectives and experiences.
• YOU CAN GROW: Our culture is designed to help you thrive, with ongoing training and development opportunities.
• YOU CAN MAKE A DIFFERENCE: We're a customer-centric organization that encourages curiosity, creativity, and ownership.
• YOU WILL GET SUPPORT: We'll provide you with the resources and tools you need to succeed.
• YOU WILL GET REWARDED: We offer competitive wages, medical and dental insurance, 401k, and more!

What We Offer

As a Customer Service Representative at blithequark, you'll enjoy:

• A competitive starting wage of $15.50/hour.
• Ongoing training and development opportunities to enhance your skills.
• A flexible and remote work environment, allowing you to work from the comfort of your own home.
• A collaborative and dynamic team environment, with opportunities to interact with customers and team members.
• A comprehensive benefits package, including medical and dental insurance, 401k, and more.

Conclusion

If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Join blithequark's award-winning customer service team and become part of a dynamic and growing organization. Apply now and take the first step towards a rewarding and fulfilling career.

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates with diverse backgrounds and experiences.

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact us.