Experienced Customer Service Representative – Remote Full-Time Position with Comprehensive Benefits and Career Growth Opportunities

Introduction to blithequark

At blithequark, we are a rapidly growing national quality improvement and care management organization dedicated to ensuring that over 20 million people receive the right care, at the right time, in the right setting. We are mission-driven to improve lives through healthcare quality and clinical expertise, and we do this through our people. As a customer-focused and mission-driven organization, we provide our employees with the training and support needed to do the best work of their careers. If you are an experienced Customer Service Representative looking for a new challenge, value customer service, and are motivated to become part of a team that makes a real difference in people's lives, we invite you to join our team.

Perks of This Role

This remote full-time position offers a range of benefits, including:

• Fully remote work arrangement, allowing you to work from the comfort of your own home
• Rotational shifts available for EST, CT, or PST time zones
• Comprehensive benefits package, including medical, dental, vision, and more, effective the first month following your hire date
• Paid time off for a great work-life balance
• 401k with match and no vesting period
• Opportunities for career growth and advancement within a national company with roles all over the US

Job Summary

We are seeking a Customer Service Representative to provide exceptional customer service support to our Review Team. As a key member of our team, you will interact with beneficiaries and providers via our helpline, create, format, and proofread letters, and maintain timeliness. This position requires strong decision-making skills, particularly in regards to complex appeals. If you are a customer-focused, results-oriented individual with excellent communication skills and a passion for helping others, we encourage you to apply.

Key Responsibilities

As a Customer Service Representative at blithequark, your key responsibilities will include:

• Typing, merging, proofing, printing, and mailing correspondence
• Communicating verbally and in writing with external customers to furnish and request review information
• Fostering effective working relationships between blithequark's internal and external customers
• Assisting with and participating in the Review Team to identify areas for potential improvement
• Answering the Beneficiary Helpline and determining the best course of action to assist callers
• Ensuring all letters are sent out in a timely manner with correct components included and reviewed for grammatical and spacing errors
• Validating notices and medical records
• Providing intake for all appeals received by blithequark
• Utilizing internal quality control tools to assess individual work and team processes

Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent
• Post-high school business courses (helpful but not required)
• Medical terminology (desired)
• Excellent verbal communication skills, courteous and patient demeanor, and the ability to maintain composure under potentially stressful situations
• Good grammar, punctuation, spelling, hyphenation, and written communication skills
• Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers
• General knowledge of a PC-based computer system (desirable)
• Ability to learn additional software packages as needed
• Ability to multi-task and prioritize assignments
• Good organizational skills and the ability to work independently

Experience

We are looking for candidates with:

• Two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities
• Prior work in a healthcare setting or medical terminology (recommended)
• Previous data entry or other clerical experience (a plus)

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and support to help you excel in your role and advance your career. Our comprehensive benefits package and competitive compensation structure are designed to recognize and reward your contributions to our organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our people-focused and mission-driven culture. We believe in fostering a work environment that is supportive, inclusive, and respectful of all employees. As a remote worker, you will be part of a virtual team that values collaboration, open communication, and teamwork. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

Compensation, Perks, and Benefits

Our compensation package is competitive and includes a range of perks and benefits, such as:

• Comprehensive health plans
• Paid time off
• Retirement savings with match
• Corporate wellness programs
• Educational assistance
• Corporate discounts and more

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in providing exceptional customer service support to our Review Team and contributing to our mission of improving lives through healthcare quality and clinical expertise. Don't miss out on this opportunity to make a real difference in people's lives and advance your career with a national company. Apply now to become part of our dynamic team!