Experienced Customer Advocate Phone Specialist – Remote Arizona Opportunity for Delivering Exceptional Healthcare Support

Welcome to blithequark

At blithequark, we are dedicated to inspiring health and making it easy for individuals, families, and businesses to navigate the complex world of healthcare. As a leader in the health insurance industry, we offer a wide range of products and services designed to meet the diverse needs of our customers. Our mission is to improve the quality of life for Arizonans, and we are committed to making a positive impact in our community.

About the Role

We are seeking a highly skilled and compassionate Customer Advocate Phone Specialist to join our team in a fully remote capacity. As a customer service representative, you will play a critical role in providing exceptional support to our healthcare customers throughout Arizona. Your primary responsibility will be to identify, research, process, resolve, and respond to customer inquiries via telephone and written correspondence.

Key Responsibilities:

• Clarify contract benefits, changes in coverage, eligibility, claims, and other healthcare-related topics to customers
• Provide accurate and timely responses to customer inquiries via phone and written correspondence
• Consult and coordinate with internal departments, external plans, providers, businesses, and government agencies to resolve customer inquiries
• Document and record facts related to inquiries and correspondence by updating blithequark files and systems
• Demonstrate and maintain current working knowledge of blithequark systems, procedures, forms, and manuals

What We Offer

At blithequark, we are committed to supporting the well-being and success of our employees. We offer a comprehensive benefits package that includes:

• Remote, in-office, and hybrid work options within the state of Arizona
• Eleven paid holidays, including a floating holiday
• Accrued paid time off (up to 18 days per calendar year)
• Comprehensive medical, dental, and vision coverage
• 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution
• Up to 12% annual bonus based on corporate goals and individual performance
• Eight paid volunteer hours to support our mission of inspiring health
• Tuition reimbursement and scholarship opportunities
• Employee discounts, gym reimbursement, and wellness programs

Qualifications and Skills:

To be successful in this role, you should possess:

• At least one year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
• High School diploma or GED
• Intermediate PC proficiency
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and privacy
• Strong active listening and problem-solving skills
• Ability to navigate and maintain data records in multiple system applications

Career Growth and Development

At blithequark, we are committed to supporting the career growth and development of our employees. We offer ongoing training and development opportunities to help you acquire new skills, advance in your career, and become a leader in our organization.

Work Environment and Culture

Our company culture is built on a foundation of respect, empathy, and compassion. We believe in creating a work environment that is inclusive, supportive, and empowering. Our employees are our greatest asset, and we are committed to helping you thrive in your role and achieve your full potential.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Conclusion

At blithequark, we are dedicated to making a positive impact in the lives of our customers and our community. We believe that our employees are the key to our success, and we are committed to supporting your well-being, growth, and development. If you are looking for a challenging and rewarding career opportunity with a leader in the health insurance industry, we encourage you to join our team as a Customer Advocate Phone Specialist.