Experienced Customer Service Representative for Labor Union Benefits Administration – Remote Work Opportunity in California

Introduction to blithequark

Imagine being part of a dynamic and rapidly growing organization that makes a tangible difference in the lives of thousands of individuals affiliated with labor unions, credit unions, and associations across southern California. At blithequark, we pride ourselves on providing invaluable benefits to members of police departments, firefighters, teachers, postal workers, and other labor unions. With direct relationships established with over 20,000 union associations, our mission is to educate and support these members in accessing the benefits available to them through their union affiliation. As we continue to expand, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative, working remotely from California.

About the Role

The Customer Service Representative will play a crucial role in our organization by serving as the primary point of contact for union members seeking information about their benefits. This role involves educating members about the benefits available to them and providing support in a professional and courteous manner. While sales are a component of this position, they are strictly limited to situations where the customer expresses interest in opting for additional benefits, ensuring a consultative rather than a pushy sales approach. We do not engage in cold calling, as our relationships are established directly with union associations, allowing for a more personalized and respectful interaction with our members.

Key Responsibilities:

• Educate union members about the benefits available to them through their union affiliation.
• Provide exceptional customer service, ensuring all interactions are professional, respectful, and supportive.
• Address member inquiries and resolve issues in a timely and efficient manner.
• Identify opportunities where members might benefit from additional services and provide information in a consultative sales approach.
• Maintain accurate records of member interactions and benefit enrollments.
• Collaborate with internal teams to ensure seamless delivery of benefits and services to members.

Requirements for Consideration

To be considered for this exciting opportunity, candidates should possess the following qualities and qualifications:

• Self-motivation and proven leadership abilities: The ability to work independently in a remote setting and motivate oneself to achieve goals and objectives.
• Customer service attitude and integrity: A genuine passion for delivering exceptional customer service, with a strong foundation in integrity and ethical practice.
• Desire for professional development and growth: An eagerness to learn and grow within the role and the organization, embracing opportunities for training and mentorship.
• Exceptional people skills: The ability to communicate effectively and build strong relationships with members, colleagues, and other stakeholders.
• Flexible hours: The ability to work flexible hours to accommodate the needs of our members and the organization.
• Fluent in English: Proficiency in English is required, with bilingualism in any language being a significant plus.

What We Offer

At blithequark, we are committed to providing our team members with a genuine career opportunity that includes:

• Training and mentorship: Comprehensive training programs and ongoing mentorship to support your growth and success in the role.
• Growth opportunities: A clear path for professional development and advancement within the organization.
• Financial success: Competitive compensation and benefits package designed to support your financial well-being.

Benefits Package:

Our benefits package is designed to support the health, wellness, and financial security of our team members and includes:

• Health insurance reimbursement: For all staff upon qualification.
• Life insurance at no cost: Providing peace of mind for you and your loved ones.
• Established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan): Ensuring your long-term financial security.
• UNION BENEFITS: Our staff also belong to a union, which includes additional benefits such as life insurance, roadside assistance, and identity theft protection.
• Free college classes for all members: Supporting your ongoing education and personal development.
• Student Debt Reduction Program: Helping you manage your student debt.
• Scholarship access for members and their children: Investing in the future of our team members and their families.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our people. We offer a range of training programs, mentorship opportunities, and career development paths designed to help you achieve your professional goals. Whether you're looking to enhance your skills in customer service, leadership, or a specialized area of our business, we are committed to supporting your growth and success.

Work Environment and Company Culture

Our organization is built on a foundation of respect, integrity, and a genuine commitment to making a positive difference in the lives of our members. We foster a collaborative and supportive work environment that encourages open communication, teamwork, and innovation. As a remote worker, you will be an integral part of our team, connected through regular virtual meetings, training sessions, and social events designed to keep you engaged and informed.

Compensation, Perks, and Benefits

We offer a competitive compensation package that reflects your skills, experience, and contributions to our organization. Our perks and benefits are designed to support your overall well-being, from health and wellness programs to financial incentives and career development opportunities. We believe in recognizing and rewarding our team members for their hard work and dedication, ensuring that you feel valued and appreciated as a vital part of our team.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role with a dynamic and growing organization, we encourage you to apply for the Customer Service Representative position at blithequark. This is an exceptional opportunity to make a real difference in the lives of thousands of union members across southern California, while also advancing your career and achieving your professional goals. Join our team and become part of a mission-driven organization that values its people, embraces innovation, and is committed to excellence in everything we do. Apply now and take the first step towards an exciting and fulfilling career with blithequark.