Experienced Medical Customer Service Representative – Healthcare Call Center Support Specialist

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional healthcare services that make a meaningful difference in the lives of our patients and clients. As a leading healthcare network, we are committed to providing top-notch medical care and support to those who need it most. Our team is passionate about making a positive impact, and we are now seeking an experienced Medical Customer Service Representative to join our dynamic team. If you have a strong background in healthcare and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Job Overview

The Medical Customer Service Representative will play a vital role in our healthcare team, providing exceptional phone support to hospitals and patients regarding billing inquiries and other medical-related matters. As a skilled customer service professional, you will be responsible for handling calls in a timely and efficient manner, clarifying patient questions, and ensuring that they receive the information they need. Your excellent problem-solving skills and ability to work through issues in a professional and courteous manner will be essential in this role.

Key Responsibilities

• Provides exceptional phone support: Handles calls from hospitals about billing inquiries in a timely and efficient manner, ensuring that all queries are resolved to the satisfaction of our clients.
• Assists patients effectively: Clarifies patient questions and ensures they receive the information they need, providing empathetic and professional support at all times.
• Problem-solving champion: Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary, always maintaining a calm and composed demeanor.
• Data entry specialist: Maintains accurate patient records by inputting information into the hospital's computer system, ensuring that all data is up-to-date and accurate.
• Connects callers seamlessly: Routes incoming calls to the most suitable person within the company, ensuring that our clients receive the support they need in a timely and efficient manner.

Requirements and Qualifications

To be successful in this role, you will need to have a strong background in healthcare and experience working in a call center environment. The ideal candidate will have experience in Medical Claims and/or Insurance, as well as excellent communication and problem-solving skills. Additionally, you will need to have:

• Epic Software experience highly preferred, with the ability to quickly learn and adapt to new systems and technologies.
• Bi-lingual skills are a plus, with the ability to communicate effectively with patients and clients from diverse backgrounds.
• Must have worked in a call center and have experience in Medical Claims and/or Insurance, with a strong understanding of healthcare operations and procedures.
• Ability to undergo a criminal background check, prove ownership of a High School Diploma, GED or Transcripts, and complete a drug screen testing (testing for THC as well), adhering to our strict compliance standards.
• Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed, with the ability to hard wire via Ethernet cable, ensuring reliable and secure connectivity.
• Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer, with a strong focus on maintaining confidentiality and data security.

Essential Skills and Competencies

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with patients, clients, and colleagues. You will also need to have:

• Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Strong attention to detail, with the ability to maintain accurate and up-to-date records and data.
• Ability to work in a fast-paced environment, with the ability to adapt to changing priorities and deadlines.
• Strong commitment to delivering exceptional customer service, with a focus on empathy, professionalism, and courtesy.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our team members. As a Medical Customer Service Representative, you will have access to ongoing training and development opportunities, including:

• Comprehensive training programs, designed to enhance your skills and knowledge in healthcare and customer service.
• Opportunities for career advancement, with the potential to move into leadership or specialized roles.
• Access to online training and development resources, including webinars, workshops, and certification programs.
• Regular feedback and coaching, with the opportunity to receive constructive feedback and guidance from experienced professionals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. As a Medical Customer Service Representative, you will be working from home in a quiet setting, with the opportunity to connect with colleagues and clients remotely. Our company culture is built on the values of:

• Empathy and compassion, with a strong focus on delivering exceptional patient care and support.
• Integrity and transparency, with a commitment to honesty, ethics, and accountability.
• Innovation and excellence, with a focus on continuous improvement and innovation in healthcare.
• Teamwork and collaboration, with a strong emphasis on building strong relationships and working together to achieve common goals.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range that reflects your experience and qualifications. Additionally, you will have access to a range of perks and benefits, including:

• Medical, vision, dental, and life and disability insurance, with the opportunity to enroll in our company 401(k) plan.
• Flexible working arrangements, with the opportunity to work from home and maintain a healthy work-life balance.
• Opportunities for career advancement and professional growth, with the potential to move into leadership or specialized roles.
• Access to online training and development resources, including webinars, workshops, and certification programs.

Conclusion

If you are a motivated and compassionate individual with a strong background in healthcare and customer service, we encourage you to apply for this exciting opportunity. As a Medical Customer Service Representative at blithequark, you will have the opportunity to make a meaningful difference in the lives of our patients and clients, while also advancing your career and developing your skills and knowledge. Don't miss out on this chance to join our dynamic team and contribute to our mission of delivering exceptional healthcare services. Apply now and take the first step towards a rewarding and challenging career with blithequark.