Experienced Full Stack Chat Support Specialist – Remote Customer Service and Relations

Join the World's Work Marketplace at blithequark

blithequark is a pioneering platform that connects businesses with top talent, fostering flexibility and productivity. We're driven by a mission to create economic opportunities, empowering individuals to lead better lives. Every year, our platform facilitates over $2 billion in work, completed by skilled professionals who value the freedom to work anytime, anywhere. As a leader in the industry, blithequark serves a diverse range of clients, from innovative startups to 30% of the Fortune 100.

About the Role

We're seeking a highly skilled and experienced Chat Support Specialist to join our team remotely. As a Chat Support Specialist at blithequark, you'll play a critical role in delivering exceptional customer experiences, resolving queries, and building lasting relationships with our clients. This is an exciting opportunity to take your independent career to the next level, working in a dynamic and supportive environment.

Key Responsibilities

• Provide prompt and empathetic responses to customer inquiries, requests, orders, or applications via email, phone, and chat.
• Assist with customer complaints and questions about specific products or services, ensuring timely resolution and escalation when necessary.
• Modify and escalate complaints across multiple communication channels, ensuring seamless customer experiences.
• Serve as the first point of contact and advocate for customers, demonstrating exceptional communication and interpersonal skills.
• Handle a high volume of customer support requests, utilizing great writing skills, email etiquette, and CRM/support tool experience.
• Troubleshoot problems and provide solutions, ensuring customer satisfaction and loyalty.

Requirements and Qualifications

Essential Qualifications

• Must be over 18 years of age with a reliable internet connection.
• No prior experience is required, but prior experience in customer support or chat support is preferred.

Preferred Skills and Experience

• Articulate, personable, and reliable with excellent writing skills and email etiquette.
• 1 year of chat support experience is preferred.
• CRM/support tool experience is a plus.

What We Offer

Career Growth Opportunities

At blithequark, we're committed to supporting the growth and development of our talent. As a Chat Support Specialist, you'll have access to ongoing training and learning opportunities, enabling you to expand your skills and expertise.

Work Environment and Culture

We pride ourselves on fostering a diverse and inclusive community, where individuals can thrive and reach their full potential. Our remote work environment allows for flexibility and work-life balance, while our supportive team ensures that you're never alone.

Compensation and Benefits

We offer competitive compensation and benefits packages, designed to support your well-being and success. While specific details may vary, you can expect:

• Opportunities for professional growth and development.
• Flexible working arrangements and remote work options.
• Access to cutting-edge tools and technologies.
• A supportive and inclusive community.

Our Commitment to Diversity and Inclusion

At blithequark, we're dedicated to creating a workplace that values diversity, equity, and inclusion. We welcome individuals from all backgrounds and perspectives, and we're committed to providing equal opportunities for all.

Restricted Areas

Please note that blithequark is restricted from conducting business with individuals or entities located or traveling in certain areas, including:

• Iran
• North Korea
• Syria
• Crimea, region of Ukraine
• Cuba
• Individual nationals of Cuba
• Any other country or region restricted by law.

Additionally, blithequark complies with U.S. Law and does not conduct business with individuals and entities on the Specially Designated Nationals ("SDN") list.

How to Apply

If you're a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please click here to submit your application.

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Join our community today and start building a rewarding and fulfilling career with blithequark!