Experienced Full-Time Customer Advocate Phone Specialist – Remote in Arizona - Delivering Exceptional Healthcare Support with blithequark

Join the Mission to Inspire Health with blithequark

blithequark, a leading health insurance provider in Arizona, is dedicated to making health easy and accessible for all. As a recipient of the prestigious Healthiest Employer award, we prioritize the well-being of our employees and customers alike. We're now seeking a highly skilled and compassionate Customer Advocate Phone Specialist to join our team, providing top-notch support to healthcare customers across Arizona.

About blithequark and Our Industry

blithequark operates in the healthcare industry, focusing on providing a wide range of health insurance products and services to individuals, families, and businesses. Our mission is to inspire health and make it easy for our customers to achieve their well-being goals. With a strong commitment to customer satisfaction and employee well-being, we're an award-winning organization that's consistently named one of the Best Places to Work and Most Admired Companies in Arizona.

Job Summary

As a Customer Advocate Phone Specialist with blithequark, you will work in a fully remote capacity within the state of Arizona, providing exceptional inbound phone support to our valued customers. This is a fantastic opportunity to join a dynamic team and make a positive impact on the lives of Arizonans. Your primary responsibilities will include identifying, researching, processing, resolving, and responding to customer inquiries via telephone and written correspondence.

Key Responsibilities:

• Provide inbound phone support to healthcare customers throughout Arizona, addressing their concerns and inquiries with empathy and expertise.
• Clarify specifics related to our healthcare services, including contract benefits, changes in coverage, eligibility, claims, programs, and provider networks.
• Navigate multiple system applications to gather, input, and maintain data records, ensuring accuracy and efficiency.
• Consult and coordinate with internal departments, external plans, providers, businesses, and government agencies to resolve customer inquiries.
• Document and record facts related to inquiries and correspondence, updating customer files and systems.
• Demonstrate and maintain current working knowledge of blithequark systems, procedures, forms, and manuals.

What We Offer

At blithequark, we're committed to supporting the well-being and career growth of our employees. Here are some of the benefits and perks you can expect:

Compensation and Benefits:

• Competitive hourly pay rate of $20.00/hr
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with up to 5% dollar-per-dollar match and 2% non-elective employer contribution
• Up to 12% annual bonus based on corporate goals and individual performance
• Eleven (11) paid holidays, including a floating holiday
• Accrued paid time off (up to 18 days per calendar year)

Work-Life Balance and Flexibility:

• Remote, in-office, and hybrid work options within the state of Arizona
• Eight (8) paid volunteer hours to support our mission of inspiring health
• Tuition reimbursement for you; scholarship opportunities for your children
• Employee discounts, gym reimbursement, and wellness programs

Work Environment and Culture:

• Energetic and diverse work environment with a team that's passionate about healthcare
• Ongoing training and development opportunities to help you grow in your career
• Treadmill desks, full-service fitness center, onsite cafeterias, and other wellness initiatives

Requirements and Qualifications

To thrive in this role, you must possess the following skills and qualifications:

Essential Qualifications:

• At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
• High School diploma or GED
• Intermediate PC proficiency

Preferred Qualifications:

• Experience working in a call center or customer service environment
• Knowledge of healthcare insurance products and services
• Certification in customer service or a related field

Skills and Competencies:

• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet productivity standards

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. Here are some of the opportunities you can expect:

• Ongoing training and development programs to help you acquire new skills and knowledge
• Mentorship and coaching opportunities to help you achieve your career goals
• Career advancement opportunities within the company

Why Join blithequark?

blithequark is an award-winning organization that's dedicated to making a positive impact on the lives of Arizonans. Here are some reasons why you should consider joining our team:

• We're committed to inspiring health and making it easy for our customers
• We offer a dynamic and supportive work environment
• We prioritize employee well-being and offer a range of benefits and perks
• We provide opportunities for career growth and development

How to Apply

If you're passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity with blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and strive to create an environment that is inclusive and respectful of all employees.