Experienced Virtual Customer Care Manager II – Residential Construction Industry with Emphasis on Warranty Services and Customer Satisfaction

Join the Team at blithequark: Where Customer Care Meets Innovation in Residential Construction

blithequark is a leading player in the residential construction industry, renowned for its commitment to quality, customer satisfaction, and innovative solutions. We are currently seeking a highly skilled and motivated Virtual Customer Care Manager II to join our dynamic team. This role offers a unique opportunity to make a positive impact on homeowner satisfaction, advance your career, and be part of a supportive and inclusive work environment.

Why Consider this Job Opportunity at blithequark?

At blithequark, we prioritize the growth and well-being of our employees. Here are just a few reasons why you should consider joining our team:

• Career Advancement and Growth: We offer opportunities for career growth and professional development within our organization, allowing you to build a rich and fulfilling career across multiple geographies and brands.
• Supportive and Inclusive Work Environment: Our work environment is designed to be supportive and inclusive, ensuring that you feel valued and empowered to contribute your best.
• Competitive Salary and Benefits Package: We offer a competitive salary and benefits package that recognizes your hard work and dedication.
• Make a Positive Impact: As a Virtual Customer Care Manager II, you will have the chance to make a positive impact on homeowner satisfaction, which is at the heart of everything we do.

What to Expect: Key Responsibilities

As a Virtual Customer Care Manager II at blithequark, you will play a critical role in coordinating virtual responses to customer warranty calls and ensuring that issues are resolved efficiently and effectively. Your key responsibilities will include:

• Virtual Response Coordination: Coordinate virtual responses to customer warranty calls through TechSee platform and MS Dynamics 365, ensuring that customers receive timely and effective support.
• Issue Analysis and Triage: Conduct analysis of issues via virtual appointment to triage and determine appropriate next steps, ensuring that problems are addressed promptly and efficiently.
• Service Request Management: Create service requests, line items, and work orders in MS Dynamics 365 based on virtual inspection results, and manage service requests to resolution.
• Customer Complaint Resolution: Address complaints, provide solutions within warranty guidelines, and follow-up to ensure resolution, ensuring that customers are satisfied with the outcome.
• Performance Tracking and Reporting: Track performance metrics and provide reports on key performance indicators, helping us to continually improve our services.

What is Required: Qualifications

To be successful as a Virtual Customer Care Manager II at blithequark, you will need to possess the following qualifications:

• Education: Minimum High School Diploma or equivalent; Associate degree preferred.
• Driver's License: Valid Driver's License.
• Industry Experience: Construction industry experience preferred; proven customer care experience with a strong emphasis on quality service.
• Communication Skills: Excellent communication and listening skills, with the ability to effectively interact with customers and internal stakeholders.

How to Stand Out: Preferred Qualifications

If you have the following preferred qualifications, you will be highly considered for this role:

• Technical Skills: Experience working within MS Dynamics 365 and TechSee, with a strong understanding of how to leverage these tools to drive customer care excellence.
• Analytical Ability: Strong analytical ability for root cause analysis, with the ability to identify and address issues promptly and effectively.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Virtual Customer Care Manager II, you will have access to:

• Training and Development Programs: Comprehensive training and development programs designed to help you build your skills and advance your career.
• Mentorship and Coaching: Opportunities for mentorship and coaching from experienced professionals who can provide guidance and support.
• Career Advancement Opportunities: Opportunities for career advancement and growth within our organization, allowing you to build a rich and fulfilling career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our supportive and inclusive work environment. Our company culture is built on:

• Respect and Inclusion: A culture of respect and inclusion, where every employee feels valued and empowered to contribute their best.
• Collaboration and Teamwork: A collaborative and team-oriented environment, where employees work together to achieve common goals.
• Recognition and Rewards: A culture of recognition and rewards, where employees are acknowledged and rewarded for their hard work and contributions.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Competitive Salary: A competitive salary that recognizes your skills and experience.
• Benefits Package: A comprehensive benefits package that includes medical, dental, and vision coverage, as well as retirement savings and paid time off.
• Perks and Discounts: Access to perks and discounts that can help you save money and enjoy your life outside of work.

Conclusion

If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Virtual Customer Care Manager II, you will have the chance to make a positive impact on homeowner satisfaction, advance your career, and be part of a supportive and inclusive work environment. We look forward to hearing from you!

Apply Now and Join the Team at blithequark!