Experienced Customer Care Manager - Remote in Wisconsin - Team Lead for Multiple Office Locations and Client Relations at Blithequark

Job Summary

Blithequark is seeking an exceptional Customer Care Manager to join our dynamic team on a remote basis in Wisconsin. As a key member of our customer care team, you will be responsible for managing daily office tasks, supporting field staff, and coordinating office duties across multiple locations. If you have a passion for delivering outstanding customer service, a knack for problem-solving, and experience in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About Blithequark

At Blithequark, we pride ourselves on providing top-notch services to our clients across various industries. Our customer care team plays a vital role in ensuring that our clients receive the best possible experience. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are looking for talented individuals who share our values.

Major Duties and Responsibilities

As a Customer Care Manager at Blithequark, you will be responsible for:

• Leading customer care processes and procedures, including scheduling direct care staff for private duty and medical staffing clients.
• Managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost revenue.
• Handling large volumes of inbound and outbound calls in a timely manner, serving as the point person for client, family, direct care staff, and other inquiries across multiple locations.
• Supervising, educating, and coaching direct care staff in non-clinical matters.
• Participating in after-hours on-call rotation for multiple regional locations.
• Providing information for statistics, reports, and records to evaluate and report on organization activities.
• Overseeing the touchpoint process and reporting results to leadership.
• Assisting in the development of organization goals and performance improvement activities.
• Ensuring proper maintenance of records in compliance with Human Resources, local, state, and federal laws.
• Assuring compliance with all Human Resources, local, state, and federal laws.

Essential Qualifications

Education

A high school diploma or equivalent is required for this position.

Related Work Experience

We are looking for candidates with:

• A minimum of one (1) year of managerial or supervisory experience.
• A minimum of two (2) years of experience in customer service in a doctor's office, hospital, medical staffing, or home health care environment.

Skills and Abilities

To succeed in this role, you will need:

• Excellent communication skills with the ability to communicate in a professional, empathetic manner.
• Experience using computer programs.
• Problem-solving skills with the ability to think innovatively and creatively.
• A valid driver's license with reliable transportation that is insured in accordance with Blithequark's requirements.
• A clean motor vehicle record, background, and criminal record.
• Adherence to HIPAA and the ability to maintain confidential information.

Working Conditions

This role is a remote position, with the possibility of occasional on-site meeting attendance.

Physical Requirements

The ability to:

• Remain in a seated or standing position for long periods.
• Have adequate visual and hearing acuity.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As a Customer Care Manager, you will have opportunities to:

• Develop your leadership skills through training and mentorship programs.
• Enhance your customer service skills through ongoing coaching and feedback.
• Contribute to the development of organization goals and performance improvement activities.
• Collaborate with a dynamic team of professionals who share your passion for delivering exceptional customer service.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a culture that values:

• Teamwork and collaboration.
• Innovation and creativity.
• Excellence and continuous improvement.
• Diversity and inclusion.
• Employee well-being and work-life balance.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• Flexible work arrangements, including remote work options.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Care Manager, you will play a critical role in delivering exceptional customer service and driving business results. We look forward to hearing from you!