**Manager Customer Experience Journey Strategist – Driving Business Growth through Exceptional Customer Journeys at blithequark**

Are you a customer experience visionary with a passion for driving business growth through exceptional customer journeys? Do you thrive in a fast-paced, innovative environment where creativity and strategic thinking come together to deliver world-class experiences? If so, we invite you to join blithequark, a leading provider of technology and communications services, as a Manager Customer Experience Journey Strategist in our Business Group's Customer Experience Team. **About blithequark** At blithequark, we're not just a company – we're a human network that reaches across the globe, working behind the scenes to anticipate, lead, and listen. We believe that listening is where learning begins, and we strive to make an impact that moves the world forward. Our purpose is to fuel your passion and power your persistence, and we're committed to creating a workplace where you can discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. **Your Role in Shaping Exceptional Customer Experiences** As a Manager Customer Experience Journey Strategist, you'll be a critical driver in our work to enhance great customer experiences for business customers. You'll lead communication strategies to manage the end-to-end CX for Business Markets and Global Enterprise and Public Sector, acting as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications. Your expertise will be essential in owning a multitude of transactional comms templates, auditing for completeness, accuracy, and brand compliance, and building connected customer journeys that deliver positive results for NPS and drive growth/loyalty priorities for business customers. **Key Responsibilities** * Own the end-to-end transactional journey work, logic sequencing, and touchpoint strategy for transactional and other omnichannel communications for blithequark Business customers. * Build, map, and analyze customer journeys, identifying gaps and implementing on planned recommendations to drive NPS and churn/growth goals for the CRM team. * Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience. * Possess understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners, and campaigns) to influence communication journeys from purchases, legal, and compliance events. * Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications ensuring standards and system classifications are met aligned with future platform migration efforts. * Work across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy. **What We're Looking For** * Bachelor's degree or four or more years of work experience. * Six or more years of relevant work experience. * Experience in marketing and/or digital marketing to business customers. * Experience in executing on marketing communications including Email, SMS, and/or Push Notifications. * Program delivery and execution experience. **Nice to Have** * AEM (Adobe Experience Manager) experience. * Agency experience. * Digital Marketing/Customer experience certification. * Working knowledge of Adobe, Marketo, Pega tools. **Why Join blithequark?** * We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. * Our benefits are designed to help you move forward in your career and in areas of your life outside of blithequark, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. * We offer a hybrid work environment with a defined work location that includes work from home and assigned office days set by your manager. **Compensation and Benefits** * The compensation range for this position is between $94,000.00 and $175,000.00 annually based on a full-time schedule, depending on your location and confirmed job-related skills and experience. * This is an incentive-based position with the potential to earn more. * For part-time roles, your compensation will be adjusted to reflect your hours. **Ready to Join the Journey?** If you're a customer experience leader with a passion for driving business growth through exceptional customer journeys, we invite you to apply for this exciting opportunity to join blithequark's Business Group's Customer Experience Team. Apply for this job