**Experienced Customer Advocate Phone Specialist - Remote Arizona Opportunity**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Customer Advocate Phone Specialist, working remotely from the comfort of your own Arizona home. **About blithequark** As a leading health insurance provider in Arizona, blithequark is committed to inspiring health and making it easy for our customers. With a mission to improve the quality of life for Arizonans, we offer a wide range of health insurance products and services that cater to the diverse needs of individuals, families, and businesses. Our team is dedicated to providing exceptional customer service, and we're seeking a talented and compassionate individual to join our ranks. **Job Summary** As a Customer Advocate Phone Specialist, you will be the face of blithequark, providing inbound phone support to our healthcare customers throughout Arizona. You will be responsible for identifying, researching, processing, resolving, and responding to customer inquiries via telephone and written correspondence. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. **Responsibilities** * Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person. * Answer a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis. * Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines. * Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries. * Document and record facts related to inquiries and correspondence by updating blithequark files and systems. * Demonstrate and maintain current working knowledge of the required blithequark systems, procedures, forms, and manuals. **Qualifications** * At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field. * High School diploma or GED. * Intermediate PC proficiency. * Excellent communication, interpersonal, and active listening skills. * Ability to maintain confidentiality and privacy. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment with multiple priorities and deadlines. **Why Join blithequark?** At blithequark, we believe in supporting our employees' pursuit of balance, happiness, and fulfillment. Our Workability model defines where and how we do our jobs, offering flexibility and autonomy to work from anywhere within the state of Arizona. Our award-winning healthy campus in Phoenix is available to you, featuring: * Telehealth services at our BlueCare Anywhere kiosk * Healthy meals and snacks at our cafeterias and Work Perks Café * Onsite fitness center with personal trainers, a nutritionist, Health Support programs, and daily group fitness classes * Treadmill desks and full-service fitness center * Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers **Benefits** * Hourly pay rate: $20.00/hr * Remote, in-office, and hybrid work options within the state of Arizona * Eleven (11) paid holidays, including a floating holiday you can use any time you wish * Accrued paid time off (up to 18 days per calendar year) * Comprehensive medical, dental, and vision coverage * 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution * Up to 12% annual bonus based on corporate goals and individual performance * Eight (8) paid volunteer hours to support our mission of inspiring health * Tuition reimbursement for you; scholarship opportunities for your children * Employee discounts, gym reimbursement, and wellness programs **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. We offer ongoing training and development opportunities, including: * Leadership development programs * Technical training and certification programs * Mentorship and coaching programs * Opportunities for advancement and promotion **Work Environment and Company Culture** Our team is passionate about delivering exceptional customer experiences and making a positive impact on people's lives. We're a diverse and dynamic team that values collaboration, innovation, and continuous improvement. Our work environment is fast-paced and challenging, but we're committed to supporting each other and having fun along the way. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. Apply for this job