**Experienced Customer Service Representative – Buffalo, NY at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Buffalo, NY. As a Customer Service Representative at blithequark, you will be the first point of contact for our policyholders, providing top-notch service and support to help them navigate their insurance needs. You will be responsible for answering billing questions, making policy changes, and offering personalized recommendations to ensure our customers receive the best possible experience. If you're looking for a career with plenty of growth opportunities, we invite you to join our team and discover the blithequark difference. **About blithequark** For over 75 years, blithequark has been a leader in the insurance industry, known for our low rates, outstanding service, and clever marketing. As a wholly owned subsidiary of Berkshire Hathaway, we offer our associates training and career advancement in a financially stable and rewarding workplace. With thousands of dedicated and hard-working associates across the country, we're proud to be one of the nation's largest and fastest-growing auto insurers. **Our Culture** At blithequark, we believe in creating a workplace where everyone can be their authentic self. We support associate-led Employee Resource Groups that foster a true sense of community and promote diversity, equity, and inclusion. Our Total Rewards Program is designed to help you secure your financial future, preserve your health and well-being, and take care of your family. With competitive benefits, training and development opportunities, and a commitment to work-life balance, we're dedicated to helping you grow and thrive in your career. **Key Responsibilities:** * Provide exceptional customer service to policyholders, responding to billing questions, making policy changes, and offering personalized recommendations * Work in a fast-paced, high-volume call center environment, adapting to changing priorities and deadlines * Develop and maintain strong relationships with customers, building trust and loyalty through effective communication and problem-solving skills * Collaborate with internal teams to resolve complex issues and provide seamless support to customers * Stay up-to-date on product knowledge and industry trends, applying this knowledge to provide informed and accurate advice to customers * Meet or exceed performance metrics, including customer satisfaction, first-call resolution, and sales targets **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * Minimum 1 year of customer service experience in a call center or retail environment * Proven track record of delivering exceptional customer service, with a focus on building strong relationships and resolving complex issues * Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people * Ability to work in a fast-paced environment, adapting to changing priorities and deadlines * Basic computer skills, including proficiency in Microsoft Office and customer relationship management software **Preferred Qualifications:** * Experience working in the insurance industry or a related field * Certification in customer service, sales, or a related field * Bilingual or multilingual skills, with the ability to communicate effectively with customers in multiple languages * Experience working in a call center environment, with a focus on metrics-driven performance and sales targets **Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions * Ability to work in a fast-paced environment, adapting to changing priorities and deadlines * Basic computer skills, including proficiency in Microsoft Office and customer relationship management software * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Ability to work effectively in a team environment, collaborating with internal teams to resolve complex issues and provide seamless support to customers **Career Growth Opportunities:** * blithequark offers a range of career growth opportunities, from customer service to sales, leadership, and beyond * Our Total Rewards Program is designed to help you secure your financial future, preserve your health and well-being, and take care of your family * With training and development opportunities, you'll have the chance to develop new skills and advance your career in a financially stable and rewarding workplace **Work Environment and Company Culture:** * blithequark is committed to creating a workplace where everyone can be their authentic self * We support associate-led Employee Resource Groups that foster a true sense of community and promote diversity, equity, and inclusion * Our Total Rewards Program is designed to help you secure your financial future, preserve your health and well-being, and take care of your family * With competitive benefits, training and development opportunities, and a commitment to work-life balance, we're dedicated to helping you grow and thrive in your career **Compensation and Benefits:** * Salary: $20.15 per hour * Benefits may vary by location, but our Total Rewards Program includes: + Premier Medical, Dental, and Vision Insurance with no waiting period + Paid Vacation, Sick and Parental Leave + 401(k) Plan + Tuition Reimbursement + Paid Training and Licensures * We offer a range of career growth opportunities, from customer service to sales, leadership, and beyond **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion in the workplace. We reasonably accommodate qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. We do not condone or tolerate an atmosphere of intimidation or harassment, and we expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job