**Remote Customer Service Specialist - Dental**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark's dynamic team as a Remote Customer Service Specialist - Dental. As a key member of our growing family-owned business, you will play a vital role in providing top-notch support to our customers, helping them navigate our online dental products and solutions. **About blithequark** At blithequark, we're dedicated to revolutionizing the lives of denture wearers by offering innovative, over-the-counter online dental products and solutions. Our mission is to empower individuals to take control of their oral health, and we're committed to delivering exceptional customer experiences that exceed expectations. As a Remote Customer Service Specialist - Dental, you'll be part of a collaborative team that values innovation, teamwork, and customer satisfaction. **Responsibilities** As a Remote Customer Service Specialist - Dental, your primary responsibilities will include: * Greeting customers on incoming calls, providing product and service information, and assisting with application issues * Handling inbound and outbound customer calls to address product inquiries and help place orders * Troubleshooting and resolving product or application issues, concerns, and complaints in a timely and professional manner * Documenting and updating customer follow-up records to ensure seamless communication and resolution * Collaborating with the team to provide excellent customer service, share knowledge, and drive continuous improvement * Developing and maintaining a comprehensive knowledge base of our evolving products and services * Staying up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and exceptional customer experiences **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * **Initiative, reliability, dependability, resourcefulness, and a "can-do" attitude**: You'll be proactive, self-motivated, and committed to delivering exceptional results in a fast-paced environment. * **Assertiveness and confidence**: You'll be comfortable communicating with customers, colleagues, and management, and will be able to navigate complex situations with ease. * **Respectful demeanor**: You'll maintain a professional, courteous, and empathetic tone in all interactions, even in challenging situations. * **Ability to take instruction and be coachable**: You'll be open to feedback, willing to learn, and eager to grow and develop your skills. * **Previous experience in customer service**: You'll have a proven track record of delivering exceptional customer experiences, resolving issues, and exceeding expectations. * **Previous experience in a dental office (a plus)**: While not required, experience in a dental office will be beneficial in understanding the nuances of our products and services. * **Positive, friendly, patient, and professional demeanor**: You'll be a warm, approachable, and empathetic individual who can build rapport with customers and team members alike. * **Ability to deescalate unhappy customers**: You'll be skilled in resolving conflicts, calming concerns, and turning negative experiences into positive outcomes. * **Excellent written and verbal communication skills**: You'll be able to articulate complex information in a clear, concise, and engaging manner. * **Ability to prioritize and multitask in a fast-paced environment**: You'll be able to juggle multiple tasks, prioritize responsibilities, and maintain a high level of productivity in a dynamic environment. * **Computer literacy and ability to learn several platforms**: You'll be proficient in using technology, software, and systems to deliver exceptional customer experiences. * **Stable high-speed internet**: You'll have a reliable internet connection to ensure seamless communication and collaboration. * **Remote work space free of noise and distraction**: You'll have a dedicated, quiet workspace that allows you to focus on delivering exceptional results. **Benefits** As a Remote Customer Service Specialist - Dental, you'll enjoy the following benefits: * **On-the-job training**: You'll receive comprehensive training to ensure you're equipped with the knowledge and skills to deliver exceptional customer experiences. * **Paid time off**: You'll have access to paid time off to recharge, relax, and pursue your passions. * **Work from home**: You'll have the flexibility to work from the comfort of your own home, reducing commuting time and increasing productivity. **Work Environment and Culture** At blithequark, we value: * **Collaboration**: We believe in working together as a team to achieve exceptional results. * **Innovation**: We're committed to staying ahead of the curve, embracing new ideas, and driving continuous improvement. * **Customer satisfaction**: We're passionate about delivering exceptional customer experiences that exceed expectations. * **Professional growth**: We're dedicated to helping our team members grow and develop their skills, knowledge, and careers. **Compensation and Perks** As a Remote Customer Service Specialist - Dental, you'll enjoy a competitive compensation package, including: * **$18.00 - $22.00 per hour**: You'll be rewarded for your hard work and dedication with a competitive hourly rate. * **Benefits**: You'll have access to a range of benefits, including paid time off, on-the-job training, and work-from-home flexibility. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an inclusive workplace. Apply for this job