**Experienced Customer Service/Technical Support Representative – Remote Work Opportunity with blithequark**
Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Do you want to join a company that consistently earns prestigious awards for being one of the World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth? If so, we invite you to explore the exciting opportunity of a remote Customer Service/Technical Support Representative position at blithequark.
**About blithequark**
blithequark is a global organization that has reimagined the way businesses interact with their customers. We're a diverse team of innovators, problem-solvers, and customer experience enthusiasts from 40 countries around the world. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies. At blithequark, we believe that our people are our greatest asset, and we're committed to nurturing a culture that values inclusivity, empathy, and continuous learning.
**Career Growth and Personal Development**
As a remote Customer Service/Technical Support Representative at blithequark, you'll have the opportunity to reimagine your career journey and develop lifelong friendships with your colleagues. We'll provide you with all the training, technologies, and continuing support you need to succeed in this role. Plus, with a strong focus on career growth and personal development, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to achieving your career goals.
**Key Responsibilities**
As a remote Customer Service/Technical Support Representative at blithequark, you'll be responsible for:
* Assisting external users of our technical products or services, identifying, investigating, researching, and providing resolution to user questions and problems.
* Troubleshooting basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products.
* Providing customer experience-focused troubleshooting, rather than traditional transactional approaches.
* De-escalating customers and following appropriate escalation paths to resolve technical issues.
* Solving problems that are generally unstructured and require extensive use of conceptual thinking skills.
* Ensuring that the service delivered to our customers meets contractual Key Performance Indicators (KPIs).
* Greeting agents in a courteous, friendly, and professional manner using agreed-upon procedures.
* Listening attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with the customer.
* Probing for understanding and providing solutions that meet customer needs.
**Your Qualifications**
To succeed in this role, you'll need to possess the following skills, integrity, knowledge, and genuine compassion:
* One year of related technical experience preferred.
* A non-Apple, non-Chromebook personal desktop or laptop (BYOD).
* Relevant technical expertise related to our program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) preferred.
* Courteous with a strong customer service orientation.
* Ability to effectively communicate, both written and verbally.
* Ability to learn, including strong problem-solving skills.
* Dependable with proficient attention to detail.
* Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
* Ability to work as a team member, as well as independently with minimal supervision.
* Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
**What's in it for you?**
At blithequark, we're fanatical about our staff, and we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a remote Customer Service/Technical Support Representative, you'll enjoy:
* World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and the world.
* Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and our favorite local community event, the Arnold Days Parade!
* Paid training (customized to your needs and schedule).
* US Full benefits, including 401K (U.S. ONLY), medical, dental, vision, and an employee assistance program (EAP), which includes free short-term counseling sessions for a full range of personal issues and assistance in achieving a healthy work-life balance.
* Concentrix also offers a stock purchasing program, Huang Leadership Development Scholarship, and career development through our very own online university, the CNXU!
* The opportunity to shine in and grow your career with clear paths for development – we invest in you!
* Networking and leadership opportunities with Staff Resource Groups, such as the Network of Women, Black Professionals Network, Pride, and Ability.
* IRise Mentorship programs to help you create a strong foundation for a rewarding career.
* Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
* Trained wellness partners to support you, as well as wellness training opportunities.
* A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with.
**Reimagine the best version of you!**
If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call blithequark their employer of choice – proudly united as One blithequark.
**Location:** USA, OH, Work-at-Home
**Language Requirements:** English
**Time Type:** Full-time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:** Currently, this position may be performed only in the states listed here.
**Equal Opportunity/Affirmative Action Employer:** blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets.
**For more information regarding your EEO rights as an applicant, please visit the following websites:**
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