Manager, QA Strategy & Expansion

Description: • Lead strategic initiatives to expand QA systems into new areas like Fraud, Integrity, and Risk • Partner with Product, Operations, ML, and Engineering teams to define requirements • Help shape the long-term QA tech roadmap • Bring clarity and structure to ambiguous problems • Build systems, workflows, and documentation that make new QA capabilities measurable Requirements: • 6+ years of experience in generalist roles such as program management, strategy, operations, or product ops • structured thinker who thrives in ambiguity • experience launching new systems, processes, or capabilities from scratch • Hands-on experience with OpenAI/ChatGPT prompt design or large-scale conversational analysis is a strong asset • passionate about building systems that improve quality, trust, and performance Benefits: • 401(k) plan with employer matching • 16 weeks of paid parental leave • wellness benefits • commuter benefits match • paid time off and paid sick leave • medical, dental, and vision benefits • 11 paid holidays • disability and basic life insurance • family-forming assistance • mental health program Apply tot his job Apply To this Job