Associate Crew Scheduler

Department:Crew SchedulingOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description:As an Associate Crew Scheduler at Southwest Airlines, you'll play a vital role in ensuring every flight is safely and efficiently staffed by applying your knowledge of Federal Aviation Regulations (FARs), Collective Bargaining Agreements (CBAs), and company policies. Supporting both Flight Attendant and Pilot scheduling, this entry-level role offers hands-on training to build expertise in all aspects of Crew Scheduling. You'll work across multiple systems to resolve complex scheduling challenges in a fast-paced, high-pressure environment to demonstrate strong critical thinking, attention to detail, and effective communication. Whether working independently or as part of the Team, your focus will be on delivering Legendary Customer Service and Hospitality to our Crews while ensuring compliance and operational excellence. Your work will directly impact the reliability of our operation and the experience of our Employees and Customers which helps Southwest take to the skies with confidence, care, and coordination.Additional detailsThe culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. ResponsibilitiesSuccessfully complete classroom training, on the job training and demonstrate proficiencies to operate independently in the Associate Scheduler positionAdminister and maintain Crew Member schedules in accordance with all Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and proceduresDemonstrate knowledge and ability to create, analyze and process trips and reroutes, provide accurate and timely notification to Crew Members for duty assignments using a multi-line phone system and a computer with multiple software programs/monitorsRecord and track information pertaining to Crew Members schedules utilizing the crew tracking system and efficiently schedule Crew MembersMake cost conscious, time sensitive decisions that are compliant with Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and proceduresExecute and resolve complex tasks in a timely and efficient mannerWork in tandem with other Schedulers and other Southwest Airlines operational personnel in rescheduling, routing, and communicating schedule changes to our Crew Members during irregular operationsProvide Hospitality and demonstrate professionalism in all interactions with EmployeesAssist Crew Members with applicable schedule adjustments when automated functionality is not availableAssist with daily and monthly checklists/reportsMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and AbilitiesAbility to intentionally learn, retain and apply Federal Aviation Regulations, Collective Bargaining Agreements, and Company and departmental policies and proceduresAbility to demonstrate proficiency on all Crew Scheduling applicationsSkilled in critical thinking with the ability to exercise good judgement to make decisions and resolve complex tasks efficiently in a timely mannerSkilled in organization and performing concurrent tasks to maintain focus on critical details work in a fast-paced, dynamic work environmentAbility to independently work under tight time constraints and in high stress situations to accomplish assignmentsAbility to effectively communicate by email, telephone, records keeping systems and in personAbility to perform mathematical computations using decimals and/or hours and minutes, both with and without a calculatorAbility to work well with others as part of a TeamEducationRequired: High School Diploma or GEDExperienceEntry level experience, developing skills and knowledge in:Customer Service and HospitalityUtilizing multiple computer programs to perform job dutiesWorking a fast-paced, multi-variable influenced, critical thinking positionAviation operational experience is preferredCrew Scheduling or Call Center experience is preferredLicensing/CertificationN/APhysical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobOther QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust be able to work various shifts, including morning, evening and midnight shifts, weekends, holidays, overtime and extended shifts when neededCompetitive market salary from $69,220 per year to $70,500 per year* depending on qualifications and experience. For eligible Leadership and individualcontributor roles, additional bonus opportunities are available and awarded at the discretion of the company.Benefits you'll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your 401(k) retirement savings with Companycontributions up to 9.3% of your eligible earnings**• Potential for annual ProfitSharing contribution in the Southwest RetirementSavings Plan- when Southwest profits, you profit***• Competitive health insurance for you and your eligible dependents (includingpets)• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.• Explore more Benefits you'll love: https://careers.southwestair.com/benefits*Pay amount does not guarantee employment for any particular period of time.**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.Southwest Airlines is an Equal Opportunity Employer.Please print/save this job description because it won't be available after you apply. Apply tot his job Apply To this Job