Experienced or Fresher Customer Support Representative for UK International Voice Process - Mumbai

Unlock Your Potential with a Rewarding Part-Time Career in Customer Support

Are you a motivated individual with excellent communication skills and a passion for delivering top-notch customer service? Do you aspire to work with a dynamic team in a fast-paced environment? Sana Search International, a leading recruitment solutions provider, is excited to offer a part-time opportunity for Customer Support Representatives to join our UK International Voice Process team based in Mumbai.

About Us and the Role

Sana Search International is a renowned name in the recruitment industry, known for connecting talented individuals with innovative companies. Our client is a UK-based organization that values customer satisfaction and strives for excellence in their customer support services. As a Customer Support Representative, you will be the face of our client's organization, providing timely and effective solutions to their customers' queries and concerns.

Key Responsibilities

• Handling inbound calls from UK customers and providing them with exceptional customer support.
• Resolving customer complaints and issues in a professional and courteous manner.
• Utilizing excellent communication skills to understand customer needs and provide relevant solutions.
• Maintaining accurate records of customer interactions and feedback.
• Collaborating with internal teams to ensure seamless customer experience.
• Meeting productivity and quality standards while working in a fast-paced environment.

Essential and Preferred Qualifications

To be considered for this role, you should have:

• A minimum qualification of HSC (12th Pass) or a graduate degree.
• Excellent spoken English skills, with a good grasp of grammar and vocabulary.
• Basic knowledge of computer operations and navigation.
• Ability to work in rotational shifts, including night shifts.

While not mandatory, having prior experience in customer support or a related field will be an added advantage. Freshers with a strong willingness to learn and grow are also encouraged to apply.

Skills and Competencies Required for Success

• Strong verbal and written communication skills.
• Customer-centric approach with a patient and empathetic demeanor.
• Ability to work under pressure and manage stress effectively.
• Basic technical skills, including familiarity with customer support software.
• Flexibility to adapt to changing priorities and processes.

Career Growth Opportunities and Learning Benefits

At Sana Search International, we believe in nurturing talent and promoting growth. As a Customer Support Representative, you will have opportunities to:

• Develop your communication and problem-solving skills.
• Gain experience in handling customer complaints and feedback.
• Work with a diverse team and learn from their experiences.
• Access training and development programs to enhance your skills.
• Explore opportunities for career advancement within the organization.

Work Environment and Company Culture

Our office is equipped with modern facilities and a comfortable working environment. We value a culture of teamwork, innovation, and continuous learning. As a part-time team member, you will be working in a dynamic environment with a passionate team dedicated to delivering exceptional customer support.

Compensation, Perks, and Benefits

We offer a competitive salary package, with a base pay ranging from ₹2,55,000 to ₹4,00,000 per annum. In addition, you will be eligible for:

• Attractive incentives based on performance.
• Health insurance benefits up to ₹5.0 Lacs.
• Shift allowance and overtime allowance as per business requirements.
• Centralized pick-up and drop facility.
• 5-day working week with rotational shifts.

How to Apply

If you are a motivated individual with a passion for customer support, we encourage you to apply for this exciting opportunity. To apply, please:

• Whatsapp your CV to HR Sana at 7065126218 or Milly at 8512806883.
• Call HR Sana or Milly to discuss your application.
• Send your resume to [email protected] or [email protected].

Take the Next Step

Are you ready to embark on a rewarding career journey with Sana Search International? Apply now and let's discuss how you can become a vital part of our success story.

No experience needed! We offer full training for our new PART TIME - MUMBAI - role. Join our dynamic team and discover a world of opportunities in customer support.