Experienced Full-Time Remote Client Service Representative - Customer Service Excellence in Pet Industry

Join a Team that's Making a Tangible Difference in Pet Care

Be part of a dynamic team that's revolutionizing the pet care industry! We're seeking a highly motivated and customer-focused Client Service Representative to join our award-winning customer service organization. As a full-time remote team member, you'll have the opportunity to work from the comfort of your own home in Arizona, engaging with customers and providing exceptional service.

About Chewy and Our Culture

At Chewy, we're passionate about making a difference in the lives of pets and their owners. Our customer service team plays a vital role in delivering outstanding experiences, and we're looking for talented individuals who share our values and commitment to excellence. As a remote team member, you'll be part of a collaborative and customer-centric culture that values diversity, inclusion, and growth.

Key Responsibilities

• Engage with customers via phone, providing personalized support and solutions to their pet care needs, from shopping for pet supplies to resolving issues.
• Maintain accurate records and take detailed notes while navigating our systems and the internet to provide effective support.
• Collaborate with teammates, managers, and other stakeholders using virtual tools like Zoom, Slack, and webcams to foster a culture of customer-centricity.
• Think critically and creatively to resolve customer issues, ensuring timely and effective solutions.
• Contribute to ongoing training and development, staying up-to-date on products, services, and industry trends.

Requirements and Qualifications

Essential Qualifications:

• 2+ years of customer service experience, preferably in a call center or similar environment.
• Excellent communication and interpersonal skills, with the ability to engage in meaningful conversations and build rapport with customers.
• Proficient in using computers, with strong data entry skills and the ability to navigate multiple systems and applications.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
• Flexibility to adapt to changing schedules and work requirements, including overtime as needed.

Preferred Qualifications:

• Experience working in a remote or virtual environment, with a strong understanding of virtual collaboration tools.
• Familiarity with pet care industry, products, and services (or a willingness to learn).
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.

What We Offer

Competitive Compensation and Benefits:

• $50/hour competitive wage, reflecting your skills and experience.
• Comprehensive benefits package, including medical, dental, and 401(k).

Career Growth and Development:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Resources and support to help you succeed in your role and advance in your career.
• A culture that values diversity, inclusion, and growth, with opportunities for professional development and mentorship.

Work Environment and Culture:

• Remote work opportunity with a flexible schedule, allowing you to work from home in Arizona.
• Collaborative and customer-centric culture, with a strong focus on teamwork and communication.
• A dynamic and supportive team environment, with regular feedback and coaching.

Technical Requirements:

• A reliable computer, internet connection, and necessary software to perform job duties.
• A quiet and distraction-free workspace, with a suitable environment for customer interactions.
• A cell phone or tablet with SMS and phone call capabilities, and a smartphone or tablet with the Okta mobile app.

How to Apply

Are you ready to join our team and make a difference in the pet care industry? Apply now and let's discuss how you can become a vital part of our success story.

We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact View email address on click.appcast.io. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.