**Experienced Remote Customer Service Representative/Dispatcher - HVAC and Plumbing Industry Leader**

Join the Team at Service Specialties, Inc. - A Leader in Residential HVAC and Plumbing Services

Service Specialties, Inc., a renowned residential HVAC and Plumbing contractor based in Northern Virginia, is seeking a highly skilled and customer-focused Remote Customer Service Representative/Dispatcher to join our dynamic team. With a rich history dating back to 1979, we have established ourselves as a trusted name in the industry, committed to delivering exceptional service and building long-lasting relationships with our customers. Our company culture is built on a foundation of integrity, respect, and a passion for excellence, and we are excited to welcome a new team member who shares these values.

About Our Company Culture and Values

At Service Specialties, Inc., we pride ourselves on our commitment to our core values: customer satisfaction, teamwork, and continuous improvement. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and growth. Our team members are the backbone of our organization, and we strive to provide them with the tools, resources, and opportunities they need to succeed. We offer a range of benefits and perks, including competitive compensation, comprehensive benefits packages, and opportunities for professional development.

Our Mission and Vision

Our mission is to provide exceptional residential HVAC and Plumbing services to our customers, while building a reputation for excellence and integrity in our industry. Our vision is to be the leading provider of residential HVAC and Plumbing services in Northern Virginia, known for our exceptional customer service, technical expertise, and commitment to our core values.

Job Summary

As a Remote Customer Service Representative/Dispatcher, you will play a critical role in ensuring seamless communication with our customers, dispatching service technicians, and resolving customer issues in a prompt and courteous manner. If you are a detail-oriented and positive individual with excellent communication skills, a passion for customer service, and the ability to work independently and as part of a team, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Dispatch service technicians according to their schedule, ensuring efficient use of resources and maximizing productivity.
• Answer incoming service calls, respond to customer inquiries, and adjust technician schedules as needed to meet customer needs.
• Resolve customer issues in a prompt and courteous manner, providing solutions and alternatives to ensure customer satisfaction.
• Maintain customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements.
• Match the type of service required with availability, location, and duration of service to optimize productivity, profitability, and efficiency.
• Make outbound calls to keep the schedule filled and maintain the Company's membership base, promoting our services and benefits to customers.
• Collaborate with coworkers to achieve team goals and objectives, sharing knowledge and best practices to drive continuous improvement.
• Educate customers on our Membership benefits, ensuring they understand the value of our services and become lifelong customers.

Requirements:

Essential Qualifications:

• Previous experience in a call center or customer service environment, preferably in the HVAC or Plumbing industry.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, technicians, and team members.
• Strong problem-solving and analytical skills, with the ability to think proactively and resolve customer issues efficiently.
• Ability to type at least 70 words per minute, with high accuracy and attention to detail.
• Familiarity with main cities and locations in Northern Virginia, with the ability to navigate and provide directions as needed.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

Preferred Qualifications:

• Experience with HVAC or Plumbing industry software, systems, or technologies.
• Certification in customer service, sales, or a related field.
• Bilingual or multilingual candidates are encouraged to apply.

Skills and Competencies:

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office and Google Suite applications.
• Ability to adapt to changing priorities and workflows.

Remote Work Requirements:

As a remote team member, you will be required to provide:

• High-speed internet connection.
• A quiet workspace with minimal background noise.

We will provide:

• A laptop and cell phone.
• Comprehensive training and support.

Career Growth Opportunities and Learning Benefits:

At Service Specialties, Inc., we are committed to the growth and development of our team members. We offer:

• Competitive salary range: $16-$19 per hour, based on experience.
• Commission opportunities: average an additional $100-$1000+ per month.
• Comprehensive benefits package, including:
  • Medical, Dental, Vision, STD, LTD, and Life Insurance.
  • 401(k) retirement plan with company match.
  • 7 paid holidays per year.
  • Paid Vacation and Personal Days.
• Continued education and training opportunities, with periodic classes and workshops.

Work Environment and Company Culture:

Our company culture is built on a foundation of integrity, respect, and a passion for excellence. We strive to create a positive and supportive work environment that encourages collaboration, creativity, and growth. As a remote team member, you will have the flexibility to work from home, with regular check-ins and communication with our team.

Compensation and Benefits:

We offer a comprehensive compensation and benefits package, including:

• Competitive salary range: $16-$19 per hour, based on experience.
• Commission opportunities: average an additional $100-$1000+ per month.
• Comprehensive benefits package, including:
  • Medical, Dental, Vision, STD, LTD, and Life Insurance.
  • 401(k) retirement plan with company match.
  • 7 paid holidays per year.
  • Paid Vacation and Personal Days.

Positions Schedule:

Our schedule is as follows:

• Monday: In the Chantilly office, 8AM-5PM (one hour lunch break).
• Tuesday-Friday: Remote work from home, 8AM-5PM (one hour lunch break).

How to Apply:

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:

We look forward to hearing from you and discussing this opportunity in more detail.