Experienced Customer Care Professional - Delivering Exceptional Customer Experiences with blithequark from the Comfort of Your Home

Join a Community that Puts Customers First

At blithequark, we believe that with the right support, individuals and businesses can achieve remarkable things. We're not just a company; we're a community of over 60,000 colleagues worldwide, united by a common goal: to deliver an extraordinary customer experience every day. When you join our team, you become part of a diverse and dynamic group that's passionate about making a difference.

Our Unique Approach to Customer Care

blithequark has revolutionized the global service experience by embracing a customer-centric philosophy that deepens relationships with our customers. Our Relationship Care® approach puts your passion for service and your personality at the forefront of every customer interaction. This not only creates an opportunity to deliver value to our customers but also fosters a deeper connection with our company. As a Customer Care Professional at blithequark, you'll be at the heart of this philosophy, delivering exceptional care by responding promptly and accurately to customer inquiries.

Key Responsibilities

• Deliver extraordinary customer care by responding to customer account inquiries in a fast-paced, structured environment.
• Evaluate and analyze account information to recommend tailored solutions that reinforce the benefits of membership and deepen customer engagement with our products and services.
• Resolve product or service inquiries by asking probing questions, determining the cause of the issue, and articulating the best solution to drive brand advocacy.
• Adhere to quality and compliance guidelines to ensure the highest standards of service.
• Document necessary account information and offer custom solutions that benefit the customer, driving measurable value.
• Nurture customer relationships on every interaction, focusing on customer satisfaction, effectiveness, efficiency, and quality.

Qualifications and Requirements

To succeed as a Customer Care Professional at blithequark, you'll need:

• A minimum of 2 years of BPO work experience, with at least 1 year of voice account experience from your most recent role.
• A proven track record of success in your previous position, demonstrating high performance and a commitment to excellence.
• A Bachelor's degree, Associate's degree, or some college education.
• For our Work from Home arrangement, you'll need:
  • At least a 25 Mbps internet connection plan/speed.
  • A private and quiet workspace at home.
  • Willingness to work from our Taguig location once community quarantine measures are lifted.

Preferred Experience

While not mandatory, the following experiences are highly valued:

• Experience with Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) metrics.
• Background in B2B and B2C servicing, demonstrating an understanding of diverse customer needs.
• Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship-building skills.
• Sales experience, particularly in value generation and consultative selling, is a significant plus.

What We Offer

At blithequark, we're committed to your growth and success. As a Customer Care Professional, you'll have the opportunity to:

• Develop your skills in a dynamic and supportive environment.
• Advance your career with a global brand that's recognized for excellence.
• Enjoy a comprehensive benefits package that includes competitive compensation, health insurance, and more.
• Work with a talented team that's passionate about delivering exceptional customer experiences.

Our Culture and Work Environment

blithequark is more than just a workplace; it's a community that values diversity, inclusivity, and collaboration. Our culture is built on a foundation of respect, empathy, and a commitment to excellence. As a remote worker, you'll be part of a flexible and adaptable team that's dedicated to achieving outstanding results.

Why Join blithequark?

If you're passionate about serving customers, driven by results, and excited about the opportunity to work with a world-class global brand, then blithequark is the perfect fit for you. Our Customer Care Professionals are the backbone of our organization, and we're looking for talented individuals who share our commitment to excellence.

As a blithequark team member, you'll not only be joining a community that puts customers first, but you'll also be part of a company that's dedicated to your growth and success. We offer a range of career development opportunities, training programs, and benefits that will help you thrive in your role.

Our offer of employment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. We're committed to ensuring a fair and transparent recruitment process, and you can learn more about our process by watching our short video: "What to Expect: Recruitment at blithequark."

If you're ready to take the next step in your career and join a community that truly cares, apply now to become a Customer Care Professional at blithequark. We can't wait to welcome you to our team!