Director, Customer Solutions - Supply Chain Expert for Key Retailers at blithequark

Transforming Customer Experience through Supply Chain Excellence at blithequark

At blithequark, we're passionate about refreshing the world and making a difference. As a global community of innovative and dedicated employees, we're committed to delivering exceptional customer experiences through our iconic brands and expansive customer network. We're seeking a seasoned Director, Customer Solutions to join our North America Operating Unit (NAOU) Supply Chain & Customer Operations Team, driving revenue growth, improving efficiencies, and exceeding customer expectations.

About the Role

As the customer-facing supply chain subject matter expert for key retailers, you'll champion system-wide competitively advantaged capabilities, drive customer satisfaction, and steward an improved System Service Performance. You'll collaborate with cross-functional teams, including NAOU Supply Chain, Finance, Retail Teams, and Bottlers to develop and execute joint Customer and blithequark initiatives that meet customer needs and drive business growth.

Key Responsibilities

• Champion system-wide competitively advantaged capabilities for national customers, including Bottler wiring and engagement, constrained packages, system sales and operations planning, and Go-To-Market Strategies.
• Generate customer and system value via revenue enhancement and efficiency initiatives, such as Computer-Generated Ordering, EDI initiatives, Check-in efficiencies, and night deliveries.
• Ensure On-Shelf Availability (OSA) resulting in increased system revenue, retail sales dollars, and an enhanced shopper experience.
• Engage customers in operational process improvement initiatives that deliver mutual efficiencies and volume/revenue growth.
• Develop enabling strategies to support Collaborative Business Planning (CBP) goals and drive customer satisfaction.
• Steward value creation and build collaborative relationships with stakeholders at the Bottler, Customer, and NAOU Functional Teams.
• Identify and address systemic service issues through collaboration with Bottlers, North America Operating Unit, and Customers.
• Implement electronic order-to-cash capabilities and supporting business processes to streamline transactions.

Stewardship Responsibilities

Externally, you'll coordinate and lead multiple weekly customer meetings to ensure top performance and address concerns. Internally, you'll extend consistent weekly/monthly stewardship of customer supply chain management, focusing on enhancing capability building initiatives, reviewing, and formulating effective action plans for NAOU system performance.

• Collaborate with broader Bottler teams (CCT) and OWT for continuous improvement initiatives.
• Manage weekly and monthly account team meetings to support all three banners, fostering strong communication and synergistic efforts across all units.

Qualifications

To succeed in this role, you'll need a strong background in customer-facing roles, sales operations, supply chain, and bottler relationship management. A bachelor's degree or equivalent is required, with an MBA or equivalent preferred.

• Minimum 5 years of experience in a combination of customer-facing roles, sales operations, supply chain, and bottler relationship management.
• Demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations.
• 3+ years of experience in supply chain metrics, lean/CI, Six-Sigma, process improvement, Collaborative Business Planning, and project management.

Essential Skills and Competencies

To excel as a Director, Customer Solutions at blithequark, you'll need:

• Strong business development, business planning, and communication skills.
• Proven consultative sales management, customer relationship management (CRM), and decision-making abilities.
• Excellent group problem-solving, influencing, and leadership skills.
• Strong long-term planning, operational assessment, and project management capabilities.
• Ability to build and maintain strong relationships with stakeholders across the organization.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to nurturing an inclusive culture that supports continuous learning and growth. As a Director, Customer Solutions, you'll have opportunities to develop new skills, lean into new experiences, and advance your career. Our four key behaviors – curious, empowered, inclusive, and agile – will guide your journey as you drive business results and make a meaningful impact.

Work Environment and Company Culture

We're a global community of passionate employees who value diversity, equity, and inclusion. Our work environment is designed to support your well-being, with a range of medical, financial, and other benefits. We're committed to empowering each employee to prioritize their career development, build capabilities, and thrive in their role.

Compensation and Benefits

The pay range for this role is $134,800 - $165,200, with a base pay offered dependent on geography, job-related knowledge, skills, and experience. You'll also be eligible for an annual incentive reference value percentage of 30%, with a market-based competitive value for your role.

We offer a full range of benefits, including medical, financial, and other perks, dependent on the position. Our compensation package is designed to support your financial well-being and reward your contributions to our business.

Join blithequark: Refreshing the World and Making a Difference

If you're a motivated and experienced professional looking to drive customer satisfaction and business growth through supply chain excellence, we want to hear from you. Apply now to join our team as a Director, Customer Solutions and be part of a global community that's making a difference every day.

At blithequark, we're committed to being an Equal Opportunity Employer, and we welcome applications from diverse candidates. We believe that our culture is one of the reasons our company continues to thrive after 130+ years, and we're excited to have you join our journey.