Experienced Customer Service Representative - Payments and Digital Strategy Team at blithequark

Join the blithequark Family and Embark on a Journey of Professional Growth

Are you ready to unlock a world of possibilities and take your career to new heights? blithequark is seeking a highly skilled and motivated Customer Service Representative to join our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business success.

About blithequark and the Industry

blithequark is a leading organization in the aviation industry, renowned for its commitment to excellence and customer satisfaction. As a major player in the global market, we are dedicated to providing top-notch services and fostering a culture of innovation and inclusivity. Our team is passionate about delivering exceptional experiences and making a positive impact on our customers and the communities we serve.

Key Responsibilities

• Complete data entry and balancing functions, ensuring accuracy and efficiency in daily operations.
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions, resolving issues promptly and professionally.
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing, providing excellent customer service and support.
• Work on member cases/issues assigned, following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws.
• Process loan payments, multi-account and member deposits, credit card payments, and other items, such as IRA, bankruptcy, and payoff items, with precision and attention to detail.
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products, ensuring compliance with regulatory requirements.
• Log, research, and make necessary GL, account changes, and/or returns, maintaining accurate records and resolving issues efficiently.
• Process Stop Pays and Check Batching, ensuring timely and accurate processing of transactions.
• Complete daily balancing and department closing, ensuring that all tasks are completed to a high standard and within designated timelines.
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests, providing excellent customer service and support.
• Research and confirm incoming and outgoing fund transfer information, ensuring accuracy and compliance with regulatory requirements.
• Communicate with the vendor to process fund transfers, resolving issues promptly and professionally.

Essential Qualifications

• High school degree or GED, providing a solid foundation for a career in customer service and banking.
• Intermediate Excel and Word experience, demonstrating proficiency in Microsoft Office software.

Preferred Qualifications

• Previous customer/member service experience, showcasing excellent communication and interpersonal skills.
• Previous banking or Credit Union experience, highlighting knowledge of banking operations and regulations.
• Episys/Symitar and processing wires experience, demonstrating technical skills and expertise.

Skills and Competencies Required for Success

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint), gained through work experience or training and hands-on use.
• Ability to work extended hours in support of business needs, demonstrating flexibility and commitment.
• Excellent customer service skills, providing a positive and professional experience for customers.
• Ability to perform in a fast-paced environment, handling multiple tasks and functioning as an integral part of a team.
• Strong mathematical calculations and analytical skills, ensuring accuracy and attention to detail.
• Effective prioritization and time management skills, meeting deadlines under high-volume pressure.
• Ability to cross-train and perform any role assigned within the department, demonstrating adaptability and a willingness to learn.
• Professional communication and interpersonal skills, engaging with all personnel and members.
• Ability to work independently and with minimal supervision, self-motivating with strong work ethic and attention to detail.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training and development programs, enabling you to enhance your skills and advance your career. Our inclusive and dynamic work environment encourages innovation, creativity, and collaboration, providing a platform for you to achieve your full potential.

Work Environment and Company Culture Highlights

blithequark is dedicated to fostering a culture of inclusion and diversity, where every employee feels valued and respected. Our 20+ Employee Business Resource Groups are centered on connecting our employees to our customers, suppliers, communities, and shareholders, promoting a culture of understanding and empathy. We strive to create a work environment that is welcoming, supportive, and inclusive, where everyone can thrive and reach their full potential.

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you will enjoy a comprehensive compensation package, including:

• Competitive salary ($22-35/Hour)
• Travel Perks: Explore 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription, and vision benefits, as well as virtual doctor visits and flexible spending accounts.
• Wellness Programs: Tools, resources, and support to help you maintain a healthy work-life balance.
• 401(k) Program: Available upon hire, with company contributions available after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Conclusion

If you are a motivated and customer-focused individual looking to join a dynamic and inclusive organization, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business success. With a comprehensive compensation package, opportunities for growth and development, and a culture that values inclusion and diversity, blithequark is the perfect place to launch your career or take it to the next level.