Experienced Customer Service Representative – Work from Home Opportunity with blithequark in Orlando, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to blithequark

At blithequark, every one of us shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at blithequark to feel the impact of their role in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Overview

blithequark's Caremark Member Operations division is hiring hundreds of Customer Care Representatives in the Orlando area. We are looking for individuals who are interested in a flexible work schedule and live within 75 miles of Orlando, FL. As a Customer Care Representative, you will have the opportunity to balance priorities in and outside of work while being committed to delivering heart-driven service to our millions of plan members. If you are passionate about customer service and want to make a difference in people's lives, consider this role at blithequark.

Key Responsibilities

• Assist members with their pharmacy benefit plans, taking inbound calls and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions.
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients, with the opportunity to learn and grow as our business evolves.
• Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise.
• Offer solutions to help simplify our members' health care experience, utilizing your skills and knowledge to make a positive impact.
• Learn more about health care and expand your own experiences, opening doors to additional opportunities within blithequark.

Essential Qualifications

To be successful in this role, you will need:

• 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience).
• Computer proficiency in Windows-based applications.
• A High School Diploma or equivalent experience.

Preferred Qualifications

While not required, the following qualifications are preferred:

• An Associate's degree or equivalent experience.
• Ability to problem-solve in a positive, productive manner.
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer's quality of life.
• Reliability and compliance with scheduling standards.
• Ability to exhibit patience and empathy and express assurance and confidence.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal, and communication skills.
• At least 6 months of health care experience.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our colleagues grow and develop in their careers. As a Customer Care Representative, you will have opportunities to advance from a REP I to a REP II and III, with paths to progression through our Career Mapping guide. You will also have access to comprehensive training programs, including virtual training, self-paced modules, and leadership engagement, to help you develop the skills and knowledge you need to succeed.

Work Environment and Company Culture

At blithequark, we prioritize our colleagues' well-being and strive to create a positive and supportive work environment. We offer a flexible work schedule, with the opportunity to work from home if you meet the criteria, and a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. Our company culture is built on our Heart At Work Behaviors, which empower everyone to feel the impact of their role in transforming our culture and delivering solutions to make health care more personal, convenient, and affordable.

Compensation, Perks, and Benefits

We offer a competitive pay rate, starting at $17.50 per hour, with opportunities for advancement and growth. Our comprehensive benefits package includes:

• Medical, dental, vision insurance.
• A wide range of supplemental benefits and discount programs.
• Tuition reimbursement.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

To apply for this role, simply follow these two easy steps:

• Apply online.
• Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position.

Conclusion

If you are passionate about customer service and want to make a difference in people's lives, consider this role at blithequark. With our comprehensive training program, flexible work schedule, and competitive pay rate, you will have the opportunity to grow and develop in your career while delivering heart-driven service to our millions of plan members. Apply today and join our team of dedicated and compassionate Customer Care Representatives!