Experienced Customer Service Representative – Patient-Centric Health Care Support and Education Specialist at blithequark

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring our heart to every moment of health care. This guiding principle is at the core of our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We are passionate about transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support our purpose and empower every team member to feel valued and recognized for the role they play in our mission. We believe that everyone who works at blithequark should feel inspired by the impact they have on transforming our culture and delivering exceptional health care solutions. Our behaviors are designed to foster a culture of empathy, innovation, and collaboration, where every team member can thrive and grow.

Job Summary

The Customer Service Representative role at blithequark is a unique opportunity to interact directly with patients, influencing generic utilization, therapy changes, and providing education and support to ensure the best possible health outcomes. As a key member of our team, you will work independently and collaboratively to maintain our company's reputation for high-quality service and patient-centric care. Your primary focus will be on communicating the benefits of generics or other appropriate therapy to patients, with the goal of providing overall savings and improving health outcomes.

Key Responsibilities

• Communicate the benefits of generics or other appropriate therapy to patients, with the goal of providing overall savings and improving health outcomes
• Conduct generic conversions or therapy changes on targeted medications, working closely with the patient and the Specialty Projects Team
• Provide adherence outreach efforts to ensure patients are staying on their medications and remaining adherent and compliant to their therapies
• Effectively handle incoming and outgoing phone calls to patients, clients, and other customers, proactively gaining patient and order information
• Provide customer education, routine assessment, and problem identification, with appropriate escalation to a pharmacist
• Maintain a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and other relevant topics

Essential Qualifications

To be successful in this role, you will need:

• 1 year of customer service experience handling and resolving customer needs over the phone
• 6 months of high-volume customer service experience working in Windows, Microsoft, or another similar application
• Verifiable High School Diploma, GED, or equivalent required
• Must reside in the state of Nevada

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a health care or pharmacy setting
• Knowledge of insurance, health care, and reimbursement-related requirements
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively as part of a team

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Excellent problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to a comprehensive training program, designed to ensure your success in the role. You will also have opportunities to develop new skills and competencies, and to advance your career within the company.

Work Environment and Company Culture

Our pharmacy has a high-energy culture, and we are passionate about providing excellent customer service with empathy. We believe in resolving patients' questions on the first call, and we are committed to creating a positive and supportive work environment. As a team member, you will be expected to embody our Heart At Work Behaviors and to contribute to a culture of innovation, collaboration, and patient-centric care.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a pay range of $17.00 - $28.45 per hour. You will also be eligible for a blithequark bonus, commission, or short-term incentive program, in addition to a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer numerous well-being programs, education assistance, free development courses, a store discount, and discount programs with participating partners.

Conclusion

If you are passionate about delivering exceptional customer service and patient-centric care, we encourage you to apply for the Customer Service Representative role at blithequark. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our patients, while also growing and developing your career in a dynamic and supportive environment. Don't miss out on this exciting opportunity to join our team and contribute to our mission of bringing heart to every moment of health care.

To apply, simply follow our 2-step application process:

1. Apply online
2. Take our Virtual Job Tryout to fast track the recruitment process and start your career with blithequark

We look forward to receiving your application and exploring how you can contribute to our team at blithequark.