Experienced Remote Email Chat Representative and Call Centre Support Specialist – Delivering Exceptional Client Service and Driving Customer Satisfaction

Introduction to blithequark

At blithequark, we are dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services. Our mission is to empower and strengthen individuals, families, and communities, raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We strive to encourage personal responsibility and change, helping to rebuild, restore, and transform individuals and families. As a leader in our field, we are committed to delivering exceptional service and support to our clients, and we are seeking a talented and compassionate Remote Email Chat Representative and Call Centre Support to join our team.

Job Overview

We are looking for a highly skilled and dedicated Remote Email Chat Representative and Call Centre Support to act as a liaison between our clients and our organization. As a key member of our team, you will provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. If you are genuinely excited to help clients, patient, empathetic, and passionately communicative, we encourage you to apply for this rewarding opportunity. Your target will be to ensure excellent service standards, respond efficiently to clients' inquiries, and maintain high customer satisfaction.

Key Responsibilities

• Identify and assess clients' needs to achieve satisfaction, using active listening and problem-solving skills to resolve issues efficiently.
• Build sustainable relationships and trust with customer accounts through open and interactive communication, ensuring that clients feel valued and supported.
• Provide accurate, valid, and complete information by using the right methods and tools, staying up-to-date with our services and policies.
• Meet personal and customer service team sales targets and call handling quotas, consistently delivering high-quality results and exceeding expectations.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution, demonstrating a commitment to customer satisfaction.
• Keep records of customer interactions, process customer accounts, and file documents, maintaining accurate and detailed records.
• Follow communication procedures, guidelines, and policies, adhering to our high standards of service and support.
• Take the extra mile to engage clients, going above and beyond to deliver exceptional service and support.

Essential Qualifications

• Proven customer support experience or experience as a Client Service Representative, with a track record of delivering exceptional service and support.
• Strong phone contact handling skills and active listening, with the ability to communicate effectively and empathetically with clients.
• Familiarity with CRM systems and practices, with the ability to learn and adapt to new technologies and systems.
• Customer orientation and ability to adapt and respond to different types of characters, with a flexible and patient approach to client service.
• Excellent communication and presentation skills, with the ability to communicate complex information clearly and concisely.
• Ability to multi-task, prioritize, and manage time effectively, with a strong focus on productivity and efficiency.
• High school diploma, with a strong foundation in English and mathematics.

Preferred Qualifications

• Track record of over-achieving quota, with a strong focus on sales and customer service targets.
• Experience working in a remote or call centre environment, with the ability to work independently and as part of a team.
• Strong technical skills, with the ability to learn and adapt to new technologies and systems.
• Bilingual or multilingual skills, with the ability to communicate with clients in multiple languages.
• Experience working with CRM systems, with the ability to analyze data and provide insights to improve customer service and support.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, mentorship, and career advancement. As a Remote Email Chat Representative and Call Centre Support, you will have the opportunity to develop your skills and knowledge, working with a talented and experienced team to deliver exceptional service and support to our clients. You will also have access to a range of learning and development opportunities, including training programs, workshops, and conferences, to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. We believe in fostering a culture of inclusivity, diversity, and empathy, where every employee feels valued and supported. As a Remote Email Chat Representative and Call Centre Support, you will be working remotely, with the flexibility to work from home or a remote location. You will also have access to a range of tools and resources to support your work, including CRM systems, communication software, and training programs.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and career growth. These may include:

• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan, with employer matching contributions
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for career advancement and professional development
• Flexible work arrangements, including remote work options
• Access to a range of tools and resources, including CRM systems, communication software, and training programs

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Remote Email Chat Representative and Call Centre Support at blithequark, you will have the opportunity to make a real difference in the lives of our clients, working with a talented and experienced team to deliver exceptional service and support. Don't miss out on this chance to join our team and contribute to our mission of breaking cycles of violence, crime, and incarceration. Apply today and take the first step towards a rewarding and challenging career with blithequark!