Experienced Full-Time Call Center Agent - Customer Relations in a Remote Setting (Nationwide) - Delivering Exceptional Service with Heart

Join the Team at Blithequark: Where Heart Meets Innovation in Healthcare

At Blithequark, we're revolutionizing the way healthcare is delivered by putting our heart into every moment of our customers' health. Our purpose-driven culture empowers every team member to make a difference, and we're looking for talented individuals like you to join our customer relations team. As a Call Center Agent, you'll play a vital role in delivering exceptional service to our valued customers, working from the comfort of your own home.

About Blithequark and Our Industry

Blithequark operates at the forefront of healthcare innovation, providing cutting-edge solutions that make healthcare more personal, convenient, and affordable. Our company is built on a foundation of empathy, compassion, and a commitment to delivering exceptional customer experiences. We're dedicated to transforming the healthcare landscape, and we invite you to be a part of our mission-driven team.

Position Summary

We're seeking a highly skilled and customer-focused Call Center Agent to join our team, supporting our retail pharmacy stores nationwide. As a remote inbound customer contact center agent, you'll respond to customer calls, emails, chats, and letters, providing solutions that delight our pharmacy customers. Your superb customer service skills, excellent communication abilities, and collaboration skills will be essential in resolving customer concerns in a timely and proficient manner.

Key Responsibilities:

• Respond to customer calls, emails, chats, and letters in a professional and empathetic manner, upholding Blithequark's purpose and values.
• Serve as a customer advocate, researching, responding to, or interpreting company procedures or policies to resolve customer concerns.
• Review and process incoming phone calls, emails, chats, and letters, and respond to customers via phone or written communications.
• Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
• Provide customer service that meets our goals of delivery through responsiveness, reliability, and professionalism.

Essential Qualifications:

• Minimum of 1 consecutive year of experience in customer service.
• Excellent communication, organization, and follow-up skills.
• Ability to articulate program details to customers over the telephone and in writing.
• Strong PC skills, with the ability to toggle between different applications.
• Proficiency in Microsoft (MS) Windows-based applications and MS Office.
• Flexibility in work schedule and ability to complete a paid company training program.
• Verifiable High School diploma, GED, or equivalent experience.

Preferred Qualifications:

• Bilingual in Spanish (strongly preferred).
• Prior inbound Call Center experience.
• Previous experience working from home.
• Prior retail experience or Pharmacy experience.

Work Schedule:

Candidates must be available and flexible to work between the hours of 9am-8pm, Eastern Time. Must be available to work both Saturday and Sunday. This is a full-time role, 40 hours per week. Days off may not be consecutive (for example, could be Wednesdays and Sundays off).

Compensation and Benefits:

At Blithequark, we offer a competitive compensation package, including:

• Starting pay rate of $17.00 per hour, with a pay range of $17.00 - $34.15.
• A full range of medical, dental, and vision benefits.
• Eligible employees may enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan to eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, free development courses, and a Blithequark store discount.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Career Growth Opportunities and Learning Benefits:

At Blithequark, we're committed to the growth and development of our team members. You'll have access to:

• Free development courses and training programs.
• Education assistance and tuition reimbursement.
• Mentorship opportunities and career guidance.
• A dynamic and supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture:

At Blithequark, we pride ourselves on a culture that's built on empathy, compassion, and a commitment to delivering exceptional customer experiences. Our remote work environment allows you to work from the comfort of your own home, with flexibility in your schedule. We're a team that's passionate about making a difference in healthcare, and we invite you to join us.

Why Join Blithequark?

By joining our team at Blithequark, you'll be part of a purpose-driven organization that's dedicated to transforming the healthcare landscape. You'll have the opportunity to make a meaningful impact on our customers' lives, while growing your career in a dynamic and supportive environment. Apply now to become a part of our team and experience the Blithequark difference!

Don't miss this opportunity to join our team and make a difference in healthcare. Apply now to become a Call Center Agent - Customer Relations at Blithequark!