Experienced Customer Service Advocate I – Member Support and Issue Resolution in a Dynamic Healthcare Environment

Join the Team at blithequark: Where Your Career Takes Center Stage

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy resolving complex issues? Look no further than blithequark, a leading national organization dedicated to providing top-notch healthcare services to millions of members. As a Customer Service Advocate I, you will be the first point of contact for our members and providers, providing timely, accurate, and personalized support to resolve their inquiries and concerns.

About blithequark and Our Industry

blithequark is a diversified healthcare organization that operates with a mission to improve the health and well-being of our members and the communities we serve. With a focus on innovation, quality, and customer satisfaction, we have established ourselves as a leader in the healthcare industry. Our team is comprised of dedicated professionals who share a passion for delivering exceptional customer experiences and making a positive impact on people's lives.

Position Purpose and Key Responsibilities

As a Customer Service Advocate I at blithequark, you will serve as the first-line advocate for our members and providers, focusing on resolving their inquiries, issues, and concerns in a timely and effective manner. Your key responsibilities will include:

• Receiving and responding to routine member and provider inquiries, requests, and concerns in an accurate and timely manner
• Mitigating and preventing complaints from being escalated to resolve in initial contact
• Serving as the front-line resolution advocate on various member and provider inquiries, requests, or concerns
• Resolving basic problems by communicating the requested information regarding the assessment of member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintaining performance and quality standards based on established contact center metrics
• Providing customer service in a high-pace contact center environment over the phone, via live chats, and emails
• Documenting all member or provider information and communications for quality and performance tracking through our Customer Relationship Management (CRM) applications
• Remaining up-to-date and adhering to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance
• Performing other duties as assigned
• Complying with all policies and standards

Essential and Preferred Qualifications

To be successful as a Customer Service Advocate I at blithequark, you will need:

• A High School diploma or GED
• Entry-level position typically requiring little or no previous experience
• Experience interacting and multitasking using multiple systems and programs simultaneously preferred
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

Skills and Competencies Required for Success

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work in a team environment and collaborate with colleagues
• Strong attention to detail and organizational skills
• Ability to adapt to changing situations and priorities
• Strong customer service skills and a customer-centric approach

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Advocate I, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Regular feedback and coaching to help you achieve your goals
• A dynamic and supportive work environment that encourages learning and development

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our culture is built on:

• A commitment to diversity, equity, and inclusion
• A focus on employee engagement and well-being
• A dynamic and collaborative work environment
• Opportunities for flexible work arrangements, including remote, hybrid, field, or office work schedules

Compensation, Perks, and Benefits

We offer a comprehensive benefits package that includes:

• Competitive pay range of $15.68 - $22.54 per hour
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off and holidays
• Flexible work arrangements, including remote, hybrid, field, or office work schedules

Why Join blithequark?

If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. At blithequark, we value our employees and offer a dynamic and supportive work environment that encourages growth and development. Join our team today and become a part of our mission to improve the health and well-being of our members and the communities we serve.

blithequark is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Don't miss this opportunity to join our team and make a difference in the lives of our members. Apply now to become a Customer Service Advocate I at blithequark!