**Experienced Social Media Customer Support Specialist – Work From Home at blithequark**

Welcome to blithequark, where innovation meets creativity! As a global leader in entertainment and media, blithequark has been enchanting audiences for decades with its unparalleled experiences and commitment to storytelling. Now, we are looking for dynamic individuals to join our team in the role of Social Media Customer Support, enabling us to extend the magic to new digital heights.

• *About blithequark**

blithequark is a household name, synonymous with creativity, innovation, and entertainment. Our commitment to delivering exceptional experiences has made us a leader in the industry, and we continue to push the boundaries of what is possible. With a rich history of storytelling and a passion for innovation, blithequark is the perfect place for individuals who share our values and are passionate about creating magical experiences for our audience.

• *Job Summary**

We are seeking an experienced Social Media Customer Support Specialist to join our team at blithequark. As a key member of our social media team, you will be responsible for creating magical experiences for our audience by responding to customer inquiries and comments on various social media platforms. You will be the face of blithequark, promoting our content, products, and services in a positive light, and fostering a sense of community among our followers.

• *Key Responsibilities**

As a Social Media Customer Support Specialist at blithequark, you will be responsible for:

• **Customer Engagement**: Respond to customer inquiries and comments on various social media platforms, ensuring a positive and magical experience for our audience.
• **Issue Resolution**: Address customer concerns and issues promptly, providing solutions that align with blithequark values and customer service standards.
• **Brand Advocacy**: Be a brand ambassador by promoting blithequark content, products, and services in a positive light, fostering a sense of community among our followers.
• **Content Moderation**: Monitor and moderate user-generated content, ensuring it aligns with blithequark guidelines and maintains a family-friendly environment.
• **Collaboration**: Work closely with cross-functional teams to relay customer feedback and insights, contributing to continuous improvement initiatives.

• *Essential Qualifications**

To be successful in this role, you will need:

• **Exceptional Communication**: Strong written and verbal communication skills to engage effectively with a diverse audience.
• **Social Media Savvy**: In-depth knowledge of major social media platforms and trends.
• **Customer-Centric**: A passion for delivering exceptional customer service with a keen understanding of customer needs.
• **Problem-Solving**: Ability to quickly assess and resolve customer issues with a positive and solutions-oriented approach.
• **Adaptability**: Thrive in a fast-paced environment and adapt to evolving priorities and challenges.
• **Tech Proficiency**: Comfortable using various digital tools and platforms for customer support activities.

• *Preferred Qualifications**

While not essential, the following qualifications would be beneficial:

• **Experience in social media customer support**: Previous experience in social media customer support, preferably in the entertainment or media industry.
• **Knowledge of Disney products and services**: Familiarity with blithequark products and services, including our movies, TV shows, and theme parks.
• **Certifications in customer service**: Certifications in customer service, such as Certified Customer Service Representative (CCSR) or Certified Social Media Customer Service Specialist (CSMCSS).
• **Fluency in multiple languages**: Fluency in multiple languages, including English, Spanish, French, and Mandarin.

• *Skills and Competencies**

To succeed in this role, you will need to possess the following skills and competencies:

• **Communication**: Strong written and verbal communication skills to engage effectively with a diverse audience.
• **Problem-Solving**: Ability to quickly assess and resolve customer issues with a positive and solutions-oriented approach.
• **Adaptability**: Thrive in a fast-paced environment and adapt to evolving priorities and challenges.
• **Tech Proficiency**: Comfortable using various digital tools and platforms for customer support activities.
• **Customer Service**: Passion for delivering exceptional customer service with a keen understanding of customer needs.
• **Social Media**: In-depth knowledge of major social media platforms and trends.

• *Career Growth Opportunities and Learning Benefits**

At blithequark, we believe in investing in our employees' growth and development. As a Social Media Customer Support Specialist, you will have opportunities to:

• **Develop your skills**: Receive training and development opportunities to enhance your skills and knowledge in social media customer support.
• **Take on new challenges**: Participate in projects and initiatives that align with your interests and career goals.
• **Collaborate with cross-functional teams**: Work closely with cross-functional teams to relay customer feedback and insights, contributing to continuous improvement initiatives.
• **Access to industry events**: Attend industry events and conferences to stay up-to-date with the latest trends and best practices in social media customer support.

• *Work Environment and Company Culture**

At blithequark, we pride ourselves on our inclusive and dynamic work environment. As a Social Media Customer Support Specialist, you will be part of a team that values creativity, innovation, and collaboration. Our company culture is built on the following values:

• **Innovation**: We encourage creativity and innovation in all aspects of our business.
• **Inclusion**: We believe in creating an inclusive and diverse work environment that values different perspectives and ideas.
• **Collaboration**: We work closely with cross-functional teams to achieve our goals and objectives.
• **Customer Focus**: We are passionate about delivering exceptional customer service and exceeding customer expectations.

• *Compensation, Perks, and Benefits**

As a Social Media Customer Support Specialist at blithequark, you will receive:

• **Competitive salary**: A competitive salary that reflects your skills and experience.
• **Benefits package**: A comprehensive benefits package that includes health insurance, retirement savings, and paid time off.
• **Perks**: Access to exclusive perks, including discounts on blithequark products and services, free tickets to our theme parks, and more.
• **Professional development opportunities**: Opportunities to develop your skills and knowledge in social media customer support.

• *How to Apply**

If you are passionate about creating magical experiences for our audience and are looking for a dynamic and inclusive work environment, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience and qualifications for this position.

• *Equal Employment Opportunity**

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values different perspectives and ideas.

• *Contact Information**

If you have any questions or would like to learn more about this role, please contact us at [insert contact information]. We look forward to hearing from you!

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