Experienced Customer Service Representative – Airport Passenger Service Agent for Blithequark

Introduction to Blithequark and the Industry

Are you a detail-oriented problem solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to take your career to new heights with blithequark as a Passenger Service Agent. As a leading aviation services company operating in over 50 cities across North America, blithequark employs over 3,000 dedicated professionals who service nearly 200 airline customers every day. With a rich history spanning 45 years, our strong reputation in ground services and hospitality has been the foundation of our success. We are committed to providing the highest level of quality service and continuing our outstanding track record of safety.

Job Summary

We are seeking highly skilled and enthusiastic Customer Service Representatives to join our team as Passenger Service Agents. As a Passenger Service Agent, you will be the face of blithequark, responsible for providing exceptional customer service to our passengers. Your duties will include checking in passengers and their luggage, handling customer concerns and complaints, and answering inquiries regarding flight schedules and fares. If you are a team player with a strong work ethic and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Check in passengers and their luggage at the ticket counter and gates, ensuring a seamless and efficient travel experience.
• Patiently handle customer concerns and complaints regarding ticketing and baggage handling, resolving issues in a professional and courteous manner.
• Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing accurate and helpful information to our passengers.
• Make announcements at the gate or over the general PA system regarding flight activity, ensuring that passengers are informed and up-to-date.
• Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors, coordinating effectively to ensure smooth flight operations.

Essential Qualifications

To be successful in this role, you will need to demonstrate the following essential qualifications:

• Strong communication skills: You must be able to interact professionally with passengers, team members, and station leadership, providing clear and concise information and resolving issues in a courteous and efficient manner.
• Proficient computer skills: You must be comfortable using computer systems and software to check in passengers, manage flight information, and perform other tasks as required.
• High school diploma or equivalent: You must have a high school diploma, GED, or equivalent work experience, demonstrating a strong foundation in education and a commitment to learning and development.
• Valid driver's license: You must possess a valid driver's license with a clean driving record, although this is only required for some airports.
• Ability to pass a background check: You must be able to pass a drug screen and obtain airport security clearance, which includes an extensive 10-year employment, criminal record, and residence background check.

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience in customer service or aviation: If you have previous experience in customer service or aviation, you will be well-equipped to handle the demands of this role and provide exceptional service to our passengers.
• Knowledge of airline operations: If you have knowledge of airline operations, you will be able to provide more effective support to our passengers and team members, ensuring a seamless travel experience.
• Ability to speak multiple languages: If you are able to speak multiple languages, you will be able to provide support to a diverse range of passengers, enhancing their travel experience and reflecting the values of blithequark.

Skills and Competencies

To be successful in this role, you will need to demonstrate the following skills and competencies:

• Excellent communication and interpersonal skills: You must be able to communicate effectively with passengers, team members, and station leadership, providing clear and concise information and resolving issues in a courteous and efficient manner.
• Strong problem-solving and conflict resolution skills: You must be able to handle customer concerns and complaints in a professional and courteous manner, resolving issues efficiently and effectively.
• Ability to work in a fast-paced environment: You must be able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities to ensure a seamless travel experience for our passengers.
• Commitment to safety and quality: You must be committed to safety and quality, adhering to blithequark's high standards and ensuring that our passengers receive the best possible service.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Passenger Service Agent, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training program: You will receive a comprehensive training program, equipping you with the skills and knowledge you need to succeed in this role.
• Ongoing coaching and feedback: You will receive ongoing coaching and feedback, helping you to develop your skills and achieve your full potential.
• Opportunities for advancement: You will have opportunities for advancement, whether it's moving into a leadership role or specializing in a particular area of aviation.
• Professional development: You will have access to professional development opportunities, helping you to stay up-to-date with the latest industry trends and best practices.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. As a Passenger Service Agent, you will be part of a dynamic and supportive team, working together to provide exceptional service to our passengers. Our company culture is built on the following values:

• Respect: We respect each other, our passengers, and our partners, recognizing the importance of diversity and inclusion.
• Integrity: We act with integrity, adhering to the highest standards of ethics and professionalism.
• Safety: We prioritize safety, ensuring that our passengers and team members are protected and secure at all times.
• Quality: We are committed to quality, striving for excellence in everything we do.

Compensation, Perks, and Benefits

As a Passenger Service Agent with blithequark, you will receive a competitive salary and a range of perks and benefits, including:

• Comprehensive benefits package: You will receive a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.
• Opportunities for overtime: You will have opportunities for overtime, helping you to increase your earnings and achieve your financial goals.
• Professional development opportunities: You will have access to professional development opportunities, helping you to stay up-to-date with the latest industry trends and best practices.
• Recognition and rewards: You will be recognized and rewarded for your achievements, whether it's through employee recognition programs or bonuses.

Conclusion

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Passenger Service Agent with blithequark, you will be part of a dynamic and supportive team, working together to provide exceptional service to our passengers. With a range of career growth opportunities and learning benefits, as well as a competitive salary and perks, this is an opportunity not to be missed. Apply today and take your career to new heights with blithequark!