Experienced Remote Customer Service Coordinator – Air Travel and Freight Support Specialist at blithequark

Introduction to blithequark

Are you ready to embark on a journey of discovery, exploring a world of possibilities both at work and during your free time? Join the blithequark family, and you'll have the opportunity to travel the globe, expand your knowledge, and become the best version of yourself. As you start this new chapter, you'll tackle challenges with flexibility and poise, acquiring new skills and advancing your career while having the time of your life. Feel free to enhance both your personal and professional life and hop on board! At blithequark, we're passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our team as a Remote Customer Service Coordinator.

Why You'll Love This Job

The Customer Service Coordinator interacts with clients in a courteous, efficient, pleasant, and professional manner. As a key member of our team, you'll have the opportunity to make a real difference in the lives of our customers, providing support and guidance every step of the way. Whether you're helping to book a dream vacation or resolving a complex issue, you'll be the face of blithequark, and we're looking for someone who is passionate about delivering exceptional customer service.

Key Responsibilities

• Promotes and sells air journeys to the traveling public or freight forwarders, providing expert advice and guidance to help our customers make informed decisions.
• Provides assistance with passenger check-in and load acceptance, ensuring a smooth and efficient travel experience for all our customers.
• Interprets authority's guidelines and requirements for domestic and international journeys or shipment shipments, staying up-to-date with the latest regulations and procedures.
• Meets and dispatches aircraft within set-up times, working closely with our operations team to ensure timely departures and arrivals.
• Provides support to troubled passengers and clients, resolving issues in a professional and courteous manner.
• Protects company properties and revenue, taking a proactive approach to risk management and loss prevention.
• Provides for a safe journey, ensuring that all customers are aware of our safety procedures and protocols.
• Possesses the physical capability and dexterity to apply motor skills to perform various job-related duties, including the use of air stairs and other equipment.
• Uses organizational skills to perform multiple tasks within a limited time period, prioritizing tasks and managing time effectively.
• Is self-motivated and requires minimal supervision, working independently to achieve goals and objectives.
• Responds and assists during safety and emergency situations, staying calm and composed under pressure.
• Follows internal/external regulations and procedures, adhering to our company's policies and procedures at all times.

Essential Qualifications

To be successful in this role, you'll need to meet the following minimum qualifications:

• High school diploma or GED, with a strong foundation in English language skills.
• Read, write, fluently speak, and understand the English language, with bilingual language skills required in some locations.
• Applicable valid driver's license as required by local authorities, with a clean driving record.
• Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable.
• Must be able to obtain and maintain airport authority and/or US Customs security badges, if applicable.
• Ability to work irregular and/or extended hours, including weekends and holidays, with a flexible approach to scheduling.
• Must report to work on a regular and timely basis, with a strong commitment to attendance and punctuality.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer service, sales, or a related field, with a strong track record of delivering exceptional customer experiences.
• Knowledge of the air travel industry, including regulations, procedures, and protocols.
• Experience working in a fast-paced, dynamic environment, with a ability to adapt to changing circumstances and priorities.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.

Skills and Competencies

To be successful in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and think critically.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage time effectively.
• Ability to adapt to changing circumstances and priorities, with a flexible approach to scheduling and workload.
• Strong attention to detail, with a focus on accuracy and quality in all aspects of work.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Remote Customer Service Coordinator, you'll have access to a range of training and development opportunities, including:

• Comprehensive training program, covering all aspects of the role and our company's policies and procedures.
• Ongoing coaching and feedback, with regular check-ins and performance reviews.
• Opportunities for career advancement, with a clear path for progression and development.
• Access to a range of online courses and training programs, covering topics such as customer service, sales, and leadership.

Work Environment and Company Culture

At blithequark, we're proud of our company culture and the values that underpin it. As a Remote Customer Service Coordinator, you'll be working in a dynamic and fast-paced environment, with a team of talented and dedicated professionals who are passionate about delivering exceptional customer experiences. Our company culture is built on the following values:

• Inclusion and diversity, with a commitment to creating a welcoming and inclusive environment for all employees.
• Integrity and trust, with a focus on honesty, transparency, and accountability in all aspects of our business.
• Customer focus, with a commitment to delivering exceptional customer experiences and building strong relationships with our customers.
• Teamwork and collaboration, with a focus on working together to achieve our goals and objectives.

Compensation, Perks, and Benefits

As a Remote Customer Service Coordinator at blithequark, you'll be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary, with a hourly rate of $20/hour.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program and other perks.
• Opportunities for career advancement and professional growth, with a clear path for progression and development.
• Access to a range of training and development opportunities, including online courses and coaching programs.
• Flexible scheduling and remote work options, with the ability to work from home or in one of our office locations.

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we'd love to hear from you. As a Remote Customer Service Coordinator at blithequark, you'll have the opportunity to make a real difference in the lives of our customers, while also growing and developing in your career. With a competitive salary, comprehensive benefits package, and opportunities for career advancement, this is a role that offers it all. So why not apply today and take the first step towards an exciting new career with blithequark?