Experienced Customer Service Representative – Work from Home Opportunity with blithequark, Delivering Heart-Driven Service to Millions of Plan Members

Welcome to blithequark: Where Heart Meets Health Care

At blithequark, we share a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at blithequark to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Overview: Customer Service Representative

blithequark's Caremark Member Operations division is hiring hundreds of Customer Care Representatives in North Carolina. We are looking for individuals who are passionate about delivering heart-driven service to our millions of plan members. As a Customer Service Representative, you will have the opportunity to work from home, balance priorities in and outside of work, and be committed to making a difference in the lives of our members. You will take inbound calls, answer questions regarding prescription insurance, medication coverage, and mail order prescriptions, and provide solutions to help simplify our members' health care experience.

Key Responsibilities:

• Assist members with their pharmacy benefit plans, addressing questions and concerns in a patient and helpful manner
• Take inbound calls and provide solutions to help simplify our members' health care experience
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
• Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise
• Offer solutions to help simplify our members' health care experience, while expanding your own experiences and opening doors to additional opportunities within blithequark

Essential Qualifications:

To be successful in this role, you will need:

• 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience preferred

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of health care experience

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accuracy in a high-volume environment

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you will have opportunities to advance from a REP I to a REP II and III, with paths to progression through our Career Mapping guide. You will also have access to comprehensive training programs, including virtual training, self-paced modules, and leadership engagement from day one.

Work Environment and Company Culture:

At blithequark, we prioritize our colleagues' well-being and strive to create a positive and inclusive work environment. We offer a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. Our company culture is built on the principles of heart, empathy, and compassion, and we are committed to making a difference in the lives of our members and our communities.

Compensation, Perks, and Benefits:

We offer a competitive pay rate starting at $17.50 per hour, with a typical pay range of $17.00 - $25.65 per hour. Our comprehensive benefits package includes:

• Medical, dental, vision insurance
• Supplemental benefits and discount programs
• Tuition reimbursement
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Conclusion:

If you are passionate about delivering heart-driven service and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to work from home, balance priorities in and outside of work, and be part of a team that is committed to transforming the health care experience. Apply now and join our team of dedicated and compassionate professionals who are making a difference every day.