Senior Full Stack Customer Support and Call Center Representative for Medicaid Providers and Members in the Healthcare Services Industry at blithequark

Introduction to blithequark and the Industry

blithequark is a leading player in the healthcare services industry, dedicated to providing exceptional support to Medicaid Providers and Members. As a key member of our team, you will have the opportunity to make a positive impact on the lives of our beneficiaries while advancing your career in a dynamic and supportive environment. The healthcare industry is rapidly evolving, with a growing focus on patient-centered care, digital transformation, and innovative solutions. At blithequark, we are committed to staying at the forefront of these trends, and we are seeking talented individuals to join our team and contribute to our mission.

Why Join blithequark?

By joining blithequark, you will become part of a collaborative and inclusive team that values diversity, equity, and inclusion. We offer a range of benefits, including flexible remote work options, competitive compensation and benefits packages, and opportunities for career advancement and growth. Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals who share our commitment to excellence. As a Senior Full Stack Customer Support and Call Center Representative, you will play a critical role in providing top-notch support to our Medicaid Providers and Members, and we are excited to welcome you to our team.

Job Responsibilities

In this role, you will be responsible for providing excellent customer service primarily by telephone to Medicaid Providers and/or Members. Your key responsibilities will include:

• Assisting customers with coverage and claims-related questions, ensuring that all inquiries are resolved promptly and efficiently
• Accurately interpreting benefits and policy provisions for beneficiaries, providing clear and concise explanations of complex information
• Conducting research and follow-up for prompt resolution of disputed claims, working closely with internal stakeholders to resolve issues in a timely manner
• Documenting calls clearly and consistently in the computer system, maintaining accurate and up-to-date records of all customer interactions
• Collaborating with colleagues to share knowledge, best practices, and feedback, contributing to a culture of continuous improvement and learning

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Minimum of 1 year of experience in a call center environment, preferably in the healthcare industry
• Experience working with Medicaid or Medicare, with a strong understanding of the complexities of these programs
• Ability to follow written policies and procedures, with a strong attention to detail and a commitment to accuracy
• Good written and verbal communication skills, including professional telephone skills, with the ability to communicate complex information in a clear and concise manner
• High School Diploma or equivalent; may hold a 2-year post-high school degree or a Bachelor's degree, with a strong foundation in customer service, healthcare, or a related field

Preferred Qualifications

While not required, the following qualifications and skills are preferred:

• Experience in health/human services, with a strong understanding of the social determinants of health and the importance of patient-centered care
• Familiarity with auto answer systems, with the ability to navigate complex technology systems and provide technical support to customers
• Experience working in a metric-driven work environment, with a strong focus on meeting service level agreements (SLAs) and delivering results in a fast-paced environment
• Prior office or clerical experience, with a strong foundation in administrative tasks and a commitment to organization and time management
• Experience meeting specific service level agreements (SLAs), with a strong focus on delivering exceptional customer service and driving business results

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: The ability to communicate complex information in a clear and concise manner, both verbally and in writing
• Problem-solving skills: The ability to analyze complex problems, identify solutions, and implement effective resolutions
• Technical skills: The ability to navigate complex technology systems, including auto answer systems and computer software
• Time management skills: The ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
• Customer service skills: The ability to deliver exceptional customer service, with a strong focus on empathy, active listening, and problem-solving

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Full Stack Customer Support and Call Center Representative, you will have access to a range of training and development opportunities, including:

• On-the-job training and coaching, with a focus on developing your skills and competencies in customer service, healthcare, and technology
• Formal training programs, including workshops, webinars, and conferences, with a focus on industry trends, best practices, and emerging technologies
• Mentorship and career guidance, with a focus on helping you achieve your career goals and advance in your career
• Opportunities for advancement and promotion, with a focus on recognizing and rewarding outstanding performance and contributions

Work Environment and Company Culture

At blithequark, we are proud of our collaborative and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and teamwork, with a strong focus on delivering exceptional customer service and driving business results. As a Senior Full Stack Customer Support and Call Center Representative, you will be part of a dynamic and supportive team that values diversity, equity, and inclusion. We offer a range of benefits, including flexible remote work options, competitive compensation and benefits packages, and opportunities for career advancement and growth.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation and benefits package, including:

• Flexible remote work options, with the ability to work from home or in a remote location
• Competitive salary and bonus structure, with a focus on recognizing and rewarding outstanding performance and contributions
• Comprehensive benefits package, including health, dental, and vision insurance, with a focus on supporting the physical and mental health of our employees
• Opportunities for career advancement and growth, with a focus on helping you achieve your career goals and advance in your career
• Recognition and reward programs, with a focus on recognizing and rewarding outstanding performance and contributions

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Senior Full Stack Customer Support and Call Center Representative at blithequark, you will have the chance to make a positive impact on the lives of our Medicaid Providers and Members, while advancing your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and contribute to our mission. Apply today and take the first step towards a rewarding and challenging career in customer service and healthcare.