Experienced Healthcare Customer Service Coordinator - Remote Patient Engagement and Support Role with Leading Multi-Specialty Physician Group Practice

Join the Team at blithequark: Enhancing Patient Experience through Exceptional Customer Service

blithequark, a renowned multi-specialty physician group practice, is seeking a highly skilled and compassionate Healthcare Customer Service Coordinator to join our dynamic team. As a key member of our patient engagement and support staff, you will play a vital role in delivering outstanding customer service, resolving patient inquiries, and ensuring seamless communication with our patients, affiliate partners, payers, and healthcare providers. This is a unique opportunity to work with a leading healthcare organization, enjoy 100% remote work flexibility, and grow your career in a supportive and engaging work environment.

What We Offer

At blithequark, we prioritize the well-being and growth of our employees. Here are some of the benefits and perks you can expect:

• Competitive Salary: Earn up to $22.40 per hour, depending on your experience and qualifications.
• Professional Growth and Advancement: Opportunities for career growth and professional development within our organization.
• Remote Work Flexibility: Work from the comfort of your own home, with 100% remote work flexibility, welcoming applicants from out of state.
• Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including generous leave, health plans, and retirement contributions.
• Engaging and Supportive Work Environment: Collaborate with a team focused on enhancing patient experience and delivering exceptional customer service.

What You'll Do

As a Healthcare Customer Service Coordinator at blithequark, you will be responsible for:

• Handling Patient Inquiries: Handle and resolve up to 60 calls daily in a fast-paced call center environment, communicating directly with patients, affiliate partners, payers, and healthcare providers.
• Collecting Payments and Providing Guidance: Collect payments and provide guidance on payment options for outstanding balances, ensuring patients understand their financial responsibilities.
• Updating Patient Accounts: Update patient accounts with new or corrected information and request itemized statements as needed.
• Explaining Medical Bills: Explain medical bills and clarify patient financial responsibilities, including deductibles and copays, to ensure patients have a clear understanding of their obligations.
• Providing Exceptional Customer Service: Deliver exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner.

What You Need

To succeed as a Healthcare Customer Service Coordinator at blithequark, you will need:

Essential Qualifications:

• High School Diploma or Equivalent: A high school diploma or equivalent is required.
• Healthcare Experience: A minimum of 2 years of healthcare experience, with a preference for 2 years in medical billing and direct patient contact in a call center.
• Technical Proficiency: Technical proficiency in relevant systems and software, with the ability to quickly learn and adapt to new technologies.
• Advanced Communication Skills: Advanced verbal and written communication skills, with the ability to effectively communicate with patients, affiliate partners, payers, and healthcare providers.
• Interpersonal Skills: Strong interpersonal skills and professional maturity with sound judgment, ensuring you can navigate complex situations and build strong relationships with patients and colleagues.

Preferred Qualifications:

• Bilingual Proficiency: Bilingual proficiency in both English and Spanish is highly desirable.
• Insurance Billing Experience: Experience with insurance billing and medical terminology is preferred.

Career Growth and Learning Benefits

At blithequark, we prioritize the growth and development of our employees. Here are some of the career growth and learning benefits you can expect:

• Training and Development: Comprehensive training and development programs to enhance your skills and knowledge.
• Mentorship Opportunities: Opportunities for mentorship and coaching from experienced professionals in your field.
• Career Advancement: Opportunities for career advancement and professional growth within our organization.
• Industry Recognition: Recognition and rewards for outstanding performance and contributions to our organization.

Work Environment and Company Culture

At blithequark, we strive to create a work environment that is engaging, supportive, and inclusive. Here are some of the highlights of our company culture:

• Patient-Centered Culture: A patient-centered culture that prioritizes delivering exceptional patient experience and care.
• Collaborative Team: A collaborative team environment that encourages communication, innovation, and teamwork.
• Flexible Work Arrangements: Flexible work arrangements, including 100% remote work flexibility, to support work-life balance.
• Employee Recognition: Regular employee recognition and rewards for outstanding performance and contributions.

Compensation and Benefits

At blithequark, we offer a comprehensive compensation and benefits package that includes:

• Competitive Salary: A competitive salary range of up to $22.40 per hour, depending on experience and qualifications.
• Comprehensive Benefits Package: A comprehensive benefits package, including generous leave, health plans, and retirement contributions.
• Perks and Discounts: Perks and discounts on our services and products, as well as access to employee wellness programs.

Conclusion

If you are a compassionate and skilled healthcare professional looking for a rewarding career opportunity, we encourage you to apply for this exciting role at blithequark. As a Healthcare Customer Service Coordinator, you will play a vital role in delivering exceptional patient experience and support, while enjoying a comprehensive compensation and benefits package, flexible work arrangements, and opportunities for career growth and professional development. Apply now and join our team of dedicated professionals who are passionate about making a difference in the lives of our patients!