Experienced Full-Time Remote Call Center Customer Service Representative - Healthcare Industry at Blithequark

Join the Blithequark Team as a Remote Call Center Customer Service Representative

Blithequark is a leading call center business with 13 years of experience in providing top-notch customer service solutions to healthcare clients. We are now seeking highly motivated and customer-focused individuals to join our team as remote Call Center Customer Service Representatives. As a Blithequark team member, you will have the opportunity to work from the comfort of your own home, using our provided scripts and tools, to help our healthcare clients resolve issues, answer questions, and provide exceptional service.

About Blithequark

At Blithequark, we pride ourselves on being a real company that hires real people who are passionate about delivering exceptional customer service. Our company is headquartered in Pennsylvania, and we have been operating for over 13 years, providing innovative solutions to the healthcare industry. We value our employees and strive to create a positive and supportive work environment that fosters growth and development.

Job Summary

We are looking for experienced Call Center Customer Service Representatives to work full-time from home, providing exceptional service to our healthcare clients. As a Blithequark team member, you will be responsible for answering calls, listening to concerns, and addressing issues in a polite and methodical manner. You will also be required to schedule appointments, gather information from patients and providers, and maintain accurate records of all conversations.

Key Responsibilities:

• Answer incoming calls from healthcare clients, listen to concerns, and address issues in a polite and methodical manner.
• Provide exceptional customer service, resolving questions and issues in a timely and professional manner.
• Schedules appointments and gather information from patients and providers.
• Maintain accurate records of all conversations in our call center database.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Be patient and willing to explain things more than one way to a customer, adapting your attitude and conversation to different personality types.

Requirements:

Essential Qualifications:

• At least 1 year of Call Center Customer Service experience.
• High school diploma or equivalent.
• Excellent communication and active listening skills.
• Ability to manage time effectively and work in a fast-paced environment.
• Internet service and a Personal Computer with Windows 10/11 and at least 8 GB of memory.

Preferred Qualifications:

• Previous experience in the healthcare industry.
• Familiarity with call center software and technology.
• Excellent problem-solving and analytical skills.

What We Offer:

Competitive Compensation and Benefits:

At Blithequark, we offer a competitive salary of $12.50 per hour, with pay raises as your skills and speed improve. We also provide a comprehensive benefits package, including:

• Paid remote training via computer conferences.
• Paid online educational seminars to improve your knowledge and performance level.
• Monday to Friday work schedule from 9AM to 6PM, with weekends off.
• The flexibility to work from home, in your pajamas if you like!

Career Growth Opportunities and Learning Benefits:

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Ongoing training and coaching to improve your skills and performance.
• Opportunities for career advancement and professional growth.
• A supportive and positive work environment that fosters learning and development.

Work Environment and Company Culture:

At Blithequark, we strive to create a positive and supportive work environment that fosters growth and development. Our company culture is built on:

• Exceptional customer service.
• Teamwork and collaboration.
• Continuous learning and improvement.
• Flexibility and work-life balance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and answer the following application questions:

• Do you have internet at home?
• Do you have a Personal Computer with Windows 10/11 and at least 8 GB of memory?

Don't miss this opportunity to join the Blithequark team and start your career as a remote Call Center Customer Service Representative. Apply now and take the first step towards a rewarding and challenging career in customer service!