Experienced Customer Service Representative - Remote Travel Support Specialist - blithequark's Online Travel Agency

Join blithequark's Dynamic Team as a Remote Customer Service Representative

Are you passionate about delivering exceptional customer experiences and have a knack for problem-solving? Do you enjoy working in a fast-paced environment and have a strong desire to help people? Look no further! blithequark, America's leading online travel agency, is seeking a talented Customer Service Representative to join our team from the comfort of your own home.

About blithequark and the Travel Industry

blithequark is a renowned online travel agency that empowers travelers to explore the world with ease. With a vast portfolio of travel services, including hotel reservations, rental cars, and flights, we cater to the diverse needs of travelers across the United States. Our company culture is built on a foundation of exceptional customer service, innovation, and teamwork. As a Customer Service Representative at blithequark, you will be the face of our brand, providing top-notch support to our valued customers.

Job Summary

As a Customer Service Representative, you will be responsible for handling inbound calls from customers, providing assistance with travel-related inquiries, and resolving issues in a timely and professional manner. You will be the primary point of contact for customers seeking help with hotel, rental car, and flight reservations. Your exceptional communication skills, attention to detail, and problem-solving abilities will enable you to deliver outstanding customer experiences and drive customer satisfaction.

Key Responsibilities:

• Answer incoming calls from customers and provide assistance with travel-related inquiries
• Review customer history as necessary to provide personalized support
• Follow policy and procedure guidelines to ensure compliance and accuracy
• Help customers change travel plans, confirm or obtain their itinerary, and process refunds
• Provide solutions to travel-related issues and escalate complex problems to senior representatives
• Place outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary
• Document information and outcomes as necessary to maintain accurate records

Requirements and Qualifications

Essential Qualifications:

• Prior customer service experience is required
• Strong geographical knowledge and attention to detail
• Excellent customer service skills, including active listening and effective communication
• Ability to work independently and proactively in a fast-paced, high-growth environment
• Strong problem-solving and decision-making skills, with the ability to demonstrate empathy
• Highly proficient in using the internet and navigating seamlessly between multiple applications
• Strong typing skills and ability to work with computer software and hardware

Preferred Qualifications:

• Experience working in the travel industry or personal experience using travel products
• Familiarity with travel industry software and systems
• Previous experience with customer relationship management (CRM) software

Technical Requirements

To perform the duties of a Customer Service Representative, you will need a computer and equipment meeting the following specifications:

• Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
• Operating System: Windows 10
• Processor: Intel Core i5, 1.5 GHz and above
• Memory: 8GB of RAM
• Hard Drive: 256GB
• Browser: Internet Explorer 11 and latest version of Google Chrome
• Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels
• Sound: Sound card (standard on most computers)
• Virus Protection: Up-to-date anti-virus software
• Headset: USB noise-canceling headset

Work Environment and Benefits

As a remote Customer Service Representative at blithequark, you will enjoy:

• Flexible scheduling, with the ability to set your own schedule within our hours of operation (8:00 AM to 1:00 AM ET, seven days per week)
• The freedom to work from the comfort of your own home, with a quiet and distraction-free workspace
• Opportunities for career growth and professional development
• Competitive compensation and benefits package, including:
• Competitive hourly rate
• Paid time off and holidays
• Opportunities for bonuses and incentives
• A dynamic and supportive team environment, with regular feedback and coaching

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to:

• Comprehensive training program, including product knowledge and customer service skills
• Regular feedback and coaching from experienced team leaders and mentors
• Opportunities for advancement to senior roles, including leadership and specialized positions
• Professional development resources, including online courses and workshops

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.

Don't miss this chance to become a part of our dynamic team and start your journey with blithequark. Apply now and take the first step towards a rewarding and challenging career in customer service!