Experienced Full Stack Bilingual Customer Service Call Center Agent – Korean, Mandarin, Vietnamese Language Skills for Member Support and Satisfaction

Join the Team at blithequark: Innovating Senior Healthcare with Passion and Purpose

blithequark is a not-for-profit organization dedicated to addressing the most pressing issues facing older adults in the United States. As a leading expert in senior healthcare, we have been keeping seniors healthy and independent for over 40 years. Our team of talented professionals is committed to supporting older adults on their aging journey while innovating healthcare for seniors everywhere. We are now looking for a highly skilled and passionate Bilingual Customer Service Call Center Agent to join our team, specifically with language skills in Korean, Mandarin, and Vietnamese.

About the Role: Bilingual Customer Service Call Center Agent

As a Bilingual Customer Service Call Center Agent at blithequark, you will serve as a vital point of contact for our members, providing exceptional customer service and support. You will be responsible for addressing member questions and concerns regarding benefits, eligibility, referrals, claims, and other aspects of plan benefits and services. Your goal will be to ensure member satisfaction by providing superior customer service and maintaining a professional demeanor at all times.

Key Responsibilities:

• Provide quality customer service by applying blithequark's Five Service Principles and educating members, family, providers, and caregivers regarding benefits and plan options.
• Accurately explain benefits and plan options in person, via email, or telephonically.
• Follow up with members to clarify their issues, determine the cause, and identify and explain solutions.
• Escalate member issues to management or other departments as required.
• Consistently meet and/or exceed departmental standards, including quality, productivity, and adherence to schedule and attendance.
• Respond to member/internal staff/providers' inquiries concerning benefits, eligibility, referrals, claims, and other issues following departmental policies and procedures.
• Increase member satisfaction by resolving member issues, complaints, and questions in an efficient, timely, and accurate manner.
• Participate in member calling projects as assigned by management to support the overall goal of membership retention.
• Follow policies and procedures and job aids to maintain efficient and compliant operations.
• Document transactions by completing applicable member forms and summarizing actions taken in the appropriate computer system.

What We Offer: A Culture of Growth, Learning, and Community

At blithequark, we believe in fostering a culture of growth, learning, and community. Our employees are provided with in-depth training and access to state-of-the-art tools necessary to do their jobs. We offer development and growth opportunities, and we take great pride in recognizing our team members as experts in their fields and rewarding them for their efforts.

Essential Qualifications:

• G.E.D./High School diploma required.
• 1-2 years of call center or related customer service experience required.
• 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred.
• Experience in the healthcare, insurance, or pharmacy industry highly desirable.
• Ability to maintain a calm demeanor at all times, including during highly charged situations.
• Data entry and general computer skills (word processing, email) required.
• Effective communication (oral and written) skills and professional/pleasant telephone manner required.
• Ability to handle large call volume while providing excellent customer service at all times.
• Demonstrated efficiency/effectiveness in an environment with a high call volume.
• Language proficiency in Korean, Mandarin, and Vietnamese is required.

Preferred Qualifications:

• Previous experience working with older adults or in a healthcare setting.
• Familiarity with Medicare and healthcare regulations.
• Experience with customer relationship management (CRM) software.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer:

• In-depth training programs to enhance your skills and knowledge.
• Career advancement opportunities within the organization.
• A collaborative and supportive work environment that encourages learning and innovation.
• Access to state-of-the-art tools and technology to help you succeed in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture that values:

• Inclusivity and diversity, with a focus on equal pay and employee resource groups.
• Employee recognition and rewards for outstanding performance.
• A healthy work-life balance, with generous paid-time-off (PTO) and flexible scheduling.
• A commitment to community involvement and social responsibility.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Base hourly range: $20-$23.00.
• An annual employee bonus program.
• Robust Wellness Program.
• Generous paid-time-off (PTO).
• Eleven paid holidays per year, plus 1 additional floating holiday.
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program.
• Tuition reimbursement.
• A work-life balance.

Why Join blithequark?

At blithequark, we believe that it is our business to improve the state of our world. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives. If you are passionate about making a difference in the lives of older adults and are looking for a challenging and rewarding career, we encourage you to apply.

blithequark is an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status, or any other status protected by law. A background check is required.

Don't miss this opportunity to join our team and make a difference in the lives of older adults. Apply now to become a Bilingual Customer Service Call Center Agent at blithequark!