Experienced Full Stack Customer Service Representative – In-Bound Call Center Operations and Remote Work Opportunities

About blithequark

blithequark is a pioneering organization dedicated to providing individualized support and tools to navigate the visual world. Our mission is to empower individuals to live fulfilling lives, regardless of their visual abilities. We strive to create a world where the quality of one's sight does not determine the quality of one's life. With a team of professionals passionate about making a difference, blithequark offers a dynamic and supportive work environment that fosters growth, learning, and success.

Job Summary

We are seeking an experienced and customer-focused Full Stack Customer Service Representative to join our in-bound call center operations team at blithequark. As a contract-funded position, this role requires excellent communication and interpersonal skills, product knowledge, and the ability to work in a fast-paced, dynamic environment. If you are passionate about delivering exceptional customer service and have a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Receive in-bound calls and provide excellent customer service to internal and external customers, responding to inquiries, handling complaints, and troubleshooting problems.
• Deliver professional customer service and product consultation during interactions with customers, peers, management, and other departments, meeting specific standards and goals.
• Assist the department in meeting customer service goals and service level agreements, ensuring high-quality service delivery.
• Maintain accurate records of customer interactions and service, processing orders and responding to customer requests.
• Make decisions on customer requests using established guidelines and take accountability for following through on all issues.
• Learn and continue to reinforce current product knowledge relative to customer needs and inquiries, utilizing reference materials to assist and resolve inquiries.
• Maintain the strictest confidentiality and privacy of customer and agency information, adhering to security procedures.
• Perform other relevant duties as assigned, demonstrating flexibility and adaptability in a dynamic work environment.

Essential Qualifications

Education

A minimum high school diploma or GED is required, with a bachelor's degree preferred.

Experience

Prior customer service experience is desired, with proficiency in basic computer skills and experience with assistive technology (e.g., JAWS and MAGIC) a plus. Bilingual capability is also an advantage.

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to work in partnership with others.
• Strong organizational skills with attention to detail and the ability to handle stressful situations.
• Proficient with Microsoft Office (Outlook, Word, Excel) and internet navigation.
• Ability to type 30 wpm and perform data entry duties while serving customers.
• Ability to work a schedule that may include nights, weekends, and holidays, with variable shifts.
• Ability to interact with customers with respect and consideration for their needs.

Physical Requirements

The Customer Service Representative must be able to sit, stand, type, and focus on computer work for long durations, as well as listen and speak to customers for extended periods.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. This role offers opportunities for professional growth, skill development, and learning, including:

• Comprehensive training and onboarding program.
• Ongoing coaching and feedback from experienced team leaders.
• Professional development opportunities, including workshops and conferences.
• Recognition and reward programs for outstanding performance.

Work Environment and Company Culture

blithequark is an equal opportunity employer committed to diversity and inclusion. We strive to create a climate of respect that is supportive of everyone's individual success, regardless of their background, culture, or perspective. Our work environment is dynamic, supportive, and inclusive, with a team of professionals passionate about making a difference.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary and benefits.
• Opportunities for bonuses and incentives.
• Flexible work arrangements, including remote work options.
• Professional development opportunities.

Why Join blithequark?

If you are passionate about delivering exceptional customer service, have a strong desire to make a positive impact, and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity at blithequark. Join our team and be part of a mission-driven organization dedicated to empowering individuals to live fulfilling lives.

How to Apply

If you are a motivated and customer-focused professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!