**Experienced Customer Service Representative – Aerospace Fastening Systems**

Are you a customer-centric professional with a passion for delivering exceptional service and driving business growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading global provider of advanced engineered solutions for the aerospace and transportation industries, as an Experienced Customer Service Representative. **About blithequark** blithequark is a business unit of blithequark, headquartered in Torrance, California. We hold the number one global position in aerospace fastening systems and are the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines, making us a critical partner in the aerospace and transportation industries. With a strong commitment to innovation and customer satisfaction, we're shaping the future of flight and transportation. **Primary Purpose** As an Experienced Customer Service Representative, you will be the face of blithequark, providing exceptional service to our customers and driving business growth through strategic relationships and account management. You will act as a liaison between customers and internal departments, ensuring seamless communication and resolution of account or service problems. Your primary responsibilities will include: * Providing customers with information about products and services, including pricing, delivery, and technical specifications * Soliciting and maintaining favorable contacts with current and potential key accounts * Developing relationships with internal and external customers that will benefit the overall business plan * Building good relationships with internal and external customers that will benefit company objectives to maintain and increase market share * Handling customer complaints in a professional and timely manner to ensure resolution and customer satisfaction * Training other Customer Service Representatives on daily activities, including RFQs and proper formatting * Processing strategic quotes for RFQs and working directly with Product Managers, Buyers, Account Managers, etc. * Acting as a liaison between customers and internal departments, including Shipping, Planning, Engineering, and Quality * Processing/ preparing and coordinating large spreadsheets/LTA's for the Customer Support team * Preparing quotes for customers, including pricing and delivery, and coordinating with internal departments as needed * Accepting orders from customers, booking orders to the applicable location, and coordinating adding the item master for part numbers as required * Handling initial rejected parts or paperwork from customers, coordinating with the Quality Department, and issuing an RMA when necessary * Working with blithequark Credit on past due invoices or short pays, performing necessary research to resolve the problem, and initiating credit/debit memos as required * Obtaining knowledge of blithequark products, including conversions, substitutions, and knowledge of competitor's products * Visiting assigned customers with coordination of Account Manager and Team Leader * Understanding customer's terms and conditions and long-term agreements, and possessing an understanding of contract language * Training co-workers and mentoring less-senior employees * Working in a backup role to support other department team members as required * Handling a fast-paced work environment and dealing with stressful situations * Being well-organized and having good time management skills **Essential Qualifications** * 3+ years of experience in customer service/sales, preferably in a manufacturing environment * Strong interpersonal and communication skills * Proficiency in Microsoft Word, Excel, and PowerPoint * 50+ words per minute typing speed * Familiarity with blithequark systems (COP, CPQ, GCS) preferred * Ability to read, write, and understand English * Strong problem-solving and organizational skills * Familiarity with distributor accounts and specifics regarding distributor agreements and procedures * Ability to work in a team environment and adapt to changing priorities * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Experience working in the aerospace or transportation industries * Knowledge of export-controlled items and regulations * Familiarity with contract language and terms and conditions * Experience working with large spreadsheets and data analysis * Certification in customer service or sales **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge through training and development programs * Take on new challenges and responsibilities as you grow in your role * Collaborate with cross-functional teams to drive business growth and innovation * Participate in company-wide initiatives and projects to shape the future of blithequark * Enjoy a comprehensive benefits package, including health insurance, 401k matching, paid holidays, and vacation **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that requires adaptability, flexibility, and a passion for delivering exceptional service. Our company culture is built on a strong commitment to innovation, customer satisfaction, and teamwork. We're proud to be an Equal Employment Opportunity and Affirmative Action employer, celebrating diversity and creating an inclusive environment for all employees. **Compensation, Perks, and Benefits** The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays, and vacation. The salary range for this position is $50K to $60K. **How to Apply** If you're a motivated and customer-centric professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. **Accommodations for Applicants with Disabilities** If you need assistance to complete your application due to a disability, please email [insert contact information]. We're committed to providing reasonable accommodations to ensure equal access to employment opportunities. **Apply Now** Ready to take the next step in your career? Apply now to join our team of dedicated professionals at blithequark! Apply for this job