**Experienced Customer Service Representative - Work from Home Orlando Opportunity**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Service Representative in our Work from Home Orlando opportunity! At blithequark, we're dedicated to transforming the healthcare experience for millions of plan members. Our Caremark Member Operations division is seeking hundreds of talented Customer Care Representatives to join our team, and we're excited to offer a flexible work schedule and the opportunity to make a real difference in people's lives. **About blithequark** blithequark is a Fortune 4 company that's committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and we're passionate about creating a culture that's centered around empathy, compassion, and excellence. **The Role** As an Experienced Customer Service Representative, you'll play a critical role in assisting members with their pharmacy benefit plans. You'll take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions, providing solutions that help simplify their healthcare experience. You'll have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. **Key Responsibilities** * Assist members with their pharmacy benefit plans, answering questions and providing solutions to simplify their healthcare experience * Take inbound calls and respond to member inquiries in a timely and professional manner * Provide accurate and up-to-date information on prescription insurance, medication coverage, and mail order prescriptions * Utilize problem-solving skills to resolve member issues and concerns * Collaborate with internal teams to resolve complex issues and escalate concerns as needed * Participate in ongoing training and development to stay up-to-date on product knowledge and industry trends **Essential Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * Ability to problem-solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence **Preferred Qualifications** * Associates degree or equivalent experience * At least 6 months of healthcare experience * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills, including empathy and patience * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** * Opportunities for advancement from a REP I to a REP II and III * Career Mapping guide to help you progress in your career * Comprehensive training program to ensure your success on the team * Ongoing training and development to stay up-to-date on product knowledge and industry trends * Opportunities to learn more about healthcare and expand your experiences **Work Environment and Company Culture** * Work from Home flexibility with approved internet speed requirements and secure workspace * Collaborative and dynamic work environment * Opportunities to make a real difference in people's lives * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year **Compensation, Perks, and Benefits** * Pay rates start at $17.50 * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year * Opportunities for advancement and career growth * Ongoing training and development to stay up-to-date on product knowledge and industry trends **How to Apply** If you're a customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position We're an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates. Don't miss this opportunity to join the blithequark team and make a real difference in people's lives! Apply Job! Apply for this job