**Experienced Product Manager, Customer Service – Delivering Exceptional Experiences at blithequark**

Are you passionate about delivering exceptional customer experiences and driving business growth through innovative customer service strategies? Do you have a proven track record of developing and executing customer service solutions that exceed customer expectations? If so, we invite you to join blithequark, a leading innovator in the entertainment industry, as our Product Manager, Customer Service. At blithequark, we're committed to delivering exceptional service to our customers, and we're looking for a talented Product Manager, Customer Service to join our team. As a Product Manager, Customer Service, you'll play a critical role in developing, managing, and executing customer service strategies that align with our product roadmap and ensure our customers' satisfaction. If you're passionate about delivering innovative customer service solutions and have a track record of success in a product management role, we want to hear from you. **About blithequark** blithequark is a global leader in the entertainment industry, known for its innovative approach to delivering exceptional customer experiences. With a commitment to diversity, equity, and inclusion, we strive to create an inclusive environment for all employees. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we're looking for talented individuals who share our values. **Responsibilities** As a Product Manager, Customer Service at blithequark, you'll be responsible for: * Developing, managing, and executing customer service strategies that align with our product roadmap and ensure our customers' satisfaction. * Ensuring customer satisfaction by delivering exceptional customer experiences through innovative solutions and processes. * Analyzing customer service data to identify trends and develop solutions to customer service issues, ensuring that our customers receive timely and effective support. * Staying up-to-date on industry trends and customer service best practices, applying this knowledge to drive continuous improvement and innovation in our customer service strategies. * Collaborating with cross-functional teams, including product development, marketing, and customer support, to develop and implement customer service strategies that meet our customers' evolving needs. * Maintaining a working knowledge of customer service software and CRM systems, ensuring that our customer service operations are efficient and effective. * Monitoring customer feedback and providing timely responses to ensure that our customers feel heard and valued. * Developing processes and procedures to ensure customer service goals are met, including metrics and key performance indicators (KPIs) to measure success. * Managing customer service initiatives and tracking performance metrics to ensure that our customer service strategies are delivering results. * Assisting with training customer service staff to ensure that our customer service standards are met and that our customers receive exceptional support. **Essential Qualifications** To excel in this role, you should have: * A minimum of 5 years of experience in a product management role with a focus on customer service. * Excellent communication and interpersonal skills, with the ability to think analytically and solve complex problems. * A working knowledge of customer service software and CRM systems, with experience in developing and implementing customer service strategies. * Experience in collaborating with cross-functional teams to drive customer service innovation and improvement. * A passion for delivering exceptional customer experiences and a commitment to customer-centricity. **Preferred Qualifications** While not required, the following qualifications would be an asset: * Experience in the entertainment industry or a related field. * Knowledge of customer service software and CRM systems, including Salesforce and Zendesk. * Experience in developing and implementing customer service metrics and KPIs. * Certification in customer service or a related field, such as the Certified Customer Service Representative (CCSR) or the Certified Customer Experience Professional (CCEP). **Skills and Competencies** To succeed in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to think analytically and solve complex problems. * A working knowledge of customer service software and CRM systems, with experience in developing and implementing customer service strategies. * Experience in collaborating with cross-functional teams to drive customer service innovation and improvement. * A passion for delivering exceptional customer experiences and a commitment to customer-centricity. * Strong analytical and problem-solving skills, with the ability to analyze customer service data and develop solutions to customer service issues. * Experience in developing and implementing customer service metrics and KPIs. * Strong project management skills, with the ability to manage multiple projects and prioritize tasks effectively. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Product Manager, Customer Service, you'll have opportunities to: * Develop and implement customer service strategies that drive business growth and customer satisfaction. * Collaborate with cross-functional teams to drive customer service innovation and improvement. * Analyze customer service data to identify trends and develop solutions to customer service issues. * Stay up-to-date on industry trends and customer service best practices, applying this knowledge to drive continuous improvement and innovation in our customer service strategies. * Develop and implement customer service metrics and KPIs to measure success. * Assist with training customer service staff to ensure that our customer service standards are met and that our customers receive exceptional support. **Work Environment and Company Culture** At blithequark, we're committed to creating an inclusive environment for all employees. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we're looking for talented individuals who share our values. As a Product Manager, Customer Service, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $120,000 - $150,000 per year, depending on experience. * A comprehensive benefits package, including medical, dental, and vision insurance. * A 401(k) retirement plan with a company match. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career growth. * A dynamic and inclusive work environment. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a track record of success in a product management role, we invite you to apply for the Product Manager, Customer Service position at blithequark. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply for this job