Experienced Customer Service Representative - Call Center Agent for a Dynamic and Growing Company

Introduction to Workwarp

Imagine being part of a team that is revolutionizing the way companies interact with their customers. At Workwarp, we are passionate about delivering exceptional customer experiences through our call center operations. As a leader in the industry, we are committed to providing top-notch service to our clients and their customers. Our mission is to create a positive and memorable experience for every interaction, and we are looking for talented and dedicated individuals to join our team.

Job Overview

We are seeking an experienced Customer Service Representative to join our call center team. As a Customer Service Representative, you will be responsible for providing accurate and timely information to customers, handling transactions, requests, reservations, and inquiries. You will ensure that every customer interaction is quick, efficient, and exceeds their expectations. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Register customers with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures
• Select and block rooms for arriving guests
• Answer phone calls within the acceptable established timeframe
• Ensure all customer information is accurate and maintained in an organized manner
• Perform all customer interactions in accordance with established standards
• Utilize the property management system to make or modify reservations
• Utilize shared information documents to maintain and provide accurate property information
• Check customers out of the property in accordance with procedures
• Make change and post charges/adjust customer accounts
• Accept reservations, changes, and cancellations
• Work closely with other staff to coordinate the efficient handling of customer requests and inquiries
• Maintain positive and professional communication with all staff
• Participate in training sessions to learn about new products, procedures, and services
• Ensure a healthy and safe work environment for colleagues and customers
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist customers
• Promote property outlets to customers
• Assist customers in finding locations within the property by escorting, when possible, or giving clear directions
• Resolve customer complaints using established procedures
• Create a positive environment in which all employees have the ability to maximize their potential

Essential Qualifications

To be successful in this role, you will need:

• High School diploma or equivalent required, with a Secondary school degree preferred
• Previous work experience in customer service for at least 2 years is preferred
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas
• Ability to read, comprehend, and write simple instructions, short correspondence, and memos
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms
• Ability to stand in place for the duration of the shift
• Ability to lift items up to 20 lbs

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Prior experience in the Gaming industry strongly preferred
• Prior experience in Tribal Gaming preferred
• Must obtain and maintain valid licenses/certifications per Federal, State, and Gaming regulations

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and conflict resolution skills
• Ability to work effectively in a team environment
• Strong attention to detail and ability to maintain accuracy
• Ability to adapt to changing situations and priorities

Career Growth Opportunities

At Workwarp, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer training and development programs to help you advance in your career and achieve your goals.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and teamwork. We believe in creating a positive and inclusive work environment that encourages collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package to our employees, including:

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and development
• Recognition and reward programs
• A dynamic and supportive work environment

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Workwarp, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Don't miss out on this chance to join our team and contribute to delivering exceptional customer experiences. Apply today!

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards an exciting and rewarding career with Workwarp.