Sales and Solutions Specialist - Guest Experience Expert at Walt Disney World - Digital Sales and Customer Support

Join the Magic of Walt Disney World: Sales and Solutions Specialist

Are you passionate about delivering exceptional guest experiences and making magic for families around the world? Do you have a knack for sales, customer service, and problem-solving? Look no further than Walt Disney World, where we're seeking a talented Sales and Solutions Specialist to join our team! As a Guest Experience Expert, you'll play a critical role in creating unforgettable vacation experiences for our guests, leveraging your digital sales and customer support skills to drive business growth and exceed guest expectations.

About Walt Disney World

Walt Disney World is a world-renowned destination for entertainment, leisure, and adventure, welcoming millions of guests every year. Our company is built on a legacy of innovation, creativity, and exceptional customer service, making us an ideal place for individuals who are passionate about delivering memorable experiences. At Walt Disney World, we foster an inclusive and innovative environment where diverse ideas and perspectives are valued, and our employees are encouraged to grow and develop their skills.

Job Summary

As a Sales and Solutions Specialist at Walt Disney World, you'll work in our inbound contact center at Disney Central in Orlando, Florida, assisting guests with their digital experience through our website and the My Disney Experience application. This is an hourly position with immediate openings available, offering a competitive salary, comprehensive benefits, and opportunities for career growth and development. If you're a motivated and customer-focused individual with a passion for sales and problem-solving, we want to hear from you!

Key Responsibilities:

• Engage with guests exploring their desired vacation experience, providing personalized recommendations and direction to help them plan their dream trip
• Build and manage relationships with guests and Cast Members from all lines of business, ensuring exceptional customer service and resolving any issues that may arise
• Maintain discretion and guest confidentiality, handling sensitive information with care and professionalism
• Assist guests with managing their accounts, providing comprehensive information about resorts and dining options, and helping them make the most of their vacation
• Navigate multiple computer applications, including phone, chat, and email, to respond to guest inquiries and resolve issues efficiently
• Provide Guest Service when problems arise, helping to find solutions and turning potentially negative experiences into positive ones
• Meet required departmental metric expectations and efficiency goals, striving for excellence in all aspects of your work
• Complete all required Company training and compliance courses, staying up-to-date on policies, procedures, and systems

Essential Qualifications:

• High school diploma or equivalent required; degree in a related field or industry experience preferred
• Sales and service experience in a customer service or contact center environment; experience with Disney products or services a plus
• Strong written, verbal, and interpersonal communication skills, with the ability to effectively interact with guests and Cast Members
• Conflict resolution and decision-making abilities, with a focus on integrity and partner resourcing
• Computer proficiency within a Microsoft Windows environment, with experience navigating multiple computer applications
• Bilingual abilities are a plus, with a focus on providing exceptional customer service to guests from diverse backgrounds

Preferred Qualifications:

• No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months
• No more than one reprimand within the last six months
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Knowledge of Disney products and services, including the My Disney Experience application and Walt Disney World resorts and dining options

What We Offer:

• Competitive salary with opportunities for overtime, weekends, and holidays
• Starting pay rate of $18.90 per hour, with opportunities for growth and advancement
• Paid training class and performance assessments, helping you develop your skills and advance your career
• Flexible work schedule, including opportunities for remote work and flexible hours
• Comprehensive benefits package, including medical, dental, and vision coverage
• Opportunities for career growth and development, including training programs and performance assessments
• Inclusive and innovative work environment, valuing diverse ideas and perspectives

Why Work at Walt Disney World?

At Walt Disney World, we're committed to creating a workplace that's as magical as our theme parks. Our company culture is built on a foundation of innovation, creativity, and exceptional customer service, making us an ideal place for individuals who are passionate about delivering memorable experiences. As a Sales and Solutions Specialist, you'll have the opportunity to work in a vibrant and dynamic environment, collaborating with talented professionals who share your passion for guest service and sales.

Orlando, FL: A City of Endless Possibilities

Orlando is a vibrant city known for its rich culture, entertainment, and outdoor activities. With world-renowned theme parks, a warm climate, and a diverse community, Orlando provides an exciting and dynamic environment for both personal and professional growth. As a Sales and Solutions Specialist at Walt Disney World, you'll have access to a wide range of amenities and activities, from theme parks and water parks to shopping and dining options.

Career Growth and Development Opportunities

At Walt Disney World, we're committed to helping our employees grow and develop their skills. As a Sales and Solutions Specialist, you'll have access to various training programs and performance assessments, helping you advance your career and achieve your goals. Whether you're looking to move up within the company or transition to a new role, we're committed to supporting your career aspirations.

Ready to Join the Magic?

If you're a motivated and customer-focused individual with a passion for sales and problem-solving, we want to hear from you! As a Sales and Solutions Specialist at Walt Disney World, you'll have the opportunity to create unforgettable vacation experiences for our guests, leveraging your digital sales and customer support skills to drive business growth and exceed guest expectations. Apply now to join our team and start making magic for families around the world!