Scheduling Administrator - Remote - Field Service Coordination and Management with Workwarp

Join the Team: Scheduling Administrator - Remote

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have experience in scheduling, dispatching, or administration? Workwarp is seeking a Scheduling Administrator to join our team remotely and play a critical role in coordinating daily schedules for Field Technicians providing fire protection services to a wide variety of customers.

About Workwarp and Our Industry

At Workwarp, we are dedicated to delivering exceptional fire protection services to our customers. Our team of Field Technicians works tirelessly to ensure the safety and security of people and properties. As a Scheduling Administrator, you will be the backbone of our scheduling operations, ensuring seamless coordination and management of daily schedules, emergency service calls, and customer communication.

Job Summary

The Scheduling Administrator is responsible for direct coordination and management of the daily schedules for Field Technicians. This role requires excellent organizational, communication, and problem-solving skills, as well as experience in scheduling, dispatching, or administration. The ideal candidate will be able to work independently in a remote setting, utilize Field Service Management software, and maintain up-to-date information for technicians.

Key Responsibilities:

• Coordinate and Manage Daily Schedules: Utilize Field Service Management software to schedule and manage daily appointments for Field Technicians, ensuring efficient use of resources and optimal customer service.
• Field Emergency Service Calls: Respond to emergency service calls, reroute technicians as needed, and communicate effectively with customers and internal stakeholders.
• Ensure Customer Service Standards: Ensure that customer service standards are met, and customer expectations are exceeded.
• Maintain Up-to-Date Information: Maintain accurate and up-to-date information for technicians, including schedules, contact information, and job assignments.
• Assist with Administrative Tasks: Assist with administrative tasks, such as compliance reports, and perform other duties as assigned.
• Communicate Effectively: Communicate effectively with customers, Field Technicians, and internal stakeholders, both verbally and in writing.

Requirements:

Essential Qualifications:

• High School Diploma or GED: A high school diploma or GED is required.
• Advanced Computer Skills: Advanced computer skills, including proficiency in Microsoft Office and Field Service Management software, are required.
• Excellent Customer Service Skills: Excellent customer service skills, both verbal and written, are essential.

Preferred Qualifications:

• Administrative Experience: 1-year administrative experience is preferred.
• Scheduling and/or Dispatching Experience: Scheduling and/or dispatching experience is preferred.
• Knowledge of Fire Life Safety Industry: Knowledge of the fire life safety industry is preferred.

Skills and Competencies:

• Organizational and Time Management Skills: Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, Field Technicians, and internal stakeholders.
• Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to analyze data and make informed decisions.
• Adaptability and Flexibility: Ability to adapt to changing priorities and work in a fast-paced environment.

Career Growth Opportunities and Learning Benefits:

At Workwarp, we are committed to the growth and development of our employees. As a Scheduling Administrator, you will have opportunities to:

• Develop Your Skills: Develop your skills and knowledge in scheduling, dispatching, and administration.
• Advance in Your Career: Advance in your career with opportunities for promotion and professional growth.
• Participate in Training and Development Programs: Participate in training and development programs, including workshops, webinars, and conferences.

Work Environment and Company Culture:

At Workwarp, we pride ourselves on a positive and supportive company culture. As a remote Scheduling Administrator, you will have:

• Flexible Work Arrangements: Flexible work arrangements, including a hybrid schedule after training.
• Opportunities for Collaboration: Opportunities for collaboration and communication with colleagues and management.
• Access to Resources and Support: Access to resources and support, including training and development programs.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Competitive Salary: A competitive salary ranging from $25-$28/hour.
• Medical, Dental, and Vision Plans: Medical, dental, and vision plans.
• Company-Paid Life and Long-Term Disability Insurance: Company-paid life and long-term disability insurance.
• Health Savings Account with Company Contribution: Health savings account with company contribution.
• Flexible Spending Accounts: Flexible spending accounts for medical and dependent care.
• Employee Assistance Program: Employee assistance program.
• Paid Time Off (PTO) Plan: Paid time off (PTO) plan.
• 10 Paid Holidays: 10 paid holidays per year.
• Safe Harbor 401(k) Retirement Plan: Safe Harbor 401(k) retirement plan.

Conclusion:

If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting role as a Scheduling Administrator - Remote with Workwarp. As a member of our team, you will play a critical role in coordinating daily schedules for Field Technicians, ensuring seamless customer service, and contributing to the growth and success of our company. Apply now and take the first step towards a rewarding career with Workwarp!