Experienced Customer Support Representative - Revolutionizing Telecommunications with blithequark

Join the blithequark Mission to Empower Meaningful Connections through Innovative Telecommunications

At blithequark, we're on a groundbreaking mission to make the phone more powerful and relevant than ever before. As a venture-backed, Y-Combinator graduate, we've got the drive, resources, and motivation to revolutionize the telecommunications industry. Our innovative technology combines the flexibility of VoIP with the reliability of the cellular network, bringing this game-changing solution to customers' existing landlines. Launched four years ago, our product has seen a remarkable quadrupling of our customer base year over year, with an impressive doubling of our Annual Recurring Revenue (ARR) between 2022 and 2023.

As we continue to expand from a team of 17 fully-distributed teammates to nearly 70, serving a diverse range of clients including KFC, AT&T, state and local governments, General Motors, and homes across America, we're eager to welcome new team members who share our passion for delivering delightful customer experiences and fostering a supportive, collaborative work environment. If you're excited about being part of a dynamic team that's putting the power of the phone back into the hands of the people, let's build a future where the phone is essential in fostering meaningful connections together!

About the Role: Customer Support Representative at blithequark

We're looking to expand our support team and are hiring Customer Support Representatives who are passionate about delighting our landline users. An advanced command of the English language is required for this role. As a Customer Support Representative at blithequark, you'll play a critical role in ensuring that every customer has an extraordinary experience with our product.

Key Responsibilities:

• Track customer concerns, identifying trends, and driving calls to resolve issues efficiently.
• Work cross-functionally to remove customer obstacles and improve overall customer satisfaction.
• Ensure every customer interaction is positive and memorable, reflecting blithequark's commitment to exceptional service.
• Understand the reasons behind customer cancellations and work on solutions to keep customers satisfied and retained.
• Listen for opportunities to upsell our customers on additional products and services that will save them money and solve their issues, enhancing their overall experience.

Essential Qualifications and Skills:

To succeed as a Customer Support Representative at blithequark, you'll need:

• To be calm under pressure, excellent at establishing rapport, and comfortable chatting with a variety of people.
• A kind and customer-centric approach at your core.
• The ability to adapt quickly to change and evolving customer needs.
• Excellent verbal and written English communication skills to effectively interact with customers.
• To be a skilled multitasker and organizationally adept, managing multiple customer interactions simultaneously.
• Experience with Zendesk, Hubspot, or similar technology to efficiently manage customer support tickets and interactions.

Preferred Qualifications:

While not mandatory, having experience in a customer-facing role, particularly in the telecommunications industry, can be beneficial. Additionally, a background in handling complex customer issues and resolving them efficiently is a plus.

What We Offer: Compensation, Shifts, and Work Environment

We're hiring globally and offering a competitive base salary of $6/hour, with additional commission potential to reward your performance and dedication. Our shifts are US timezone based, with operations running every day from 9 am EST to 9 pm EST. You can expect to work on weekends on a rotating basis, ensuring that our customers receive the support they need across the week.

At blithequark, we pride ourselves on a remote-first work environment that values flexibility and work-life balance. Our customer-obsessed culture means that we're always looking for team members who love our product and mission, and see our remote work setup as a bonus.

blithequark Culture: Values and Traits

Beyond the job description, our team members share certain traits and values that are integral to our success:

• Curiosity and Learning: We value curiosity and continuous learning, promoting open-mindedness, embracing mistakes as learning opportunities, and encouraging challenging questions for personal growth.
• Efficiency in Everything: We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit.
• Bias Toward Action: We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking calculated risks.
• Transparency and Direct Communication: We strive for transparency and prioritize open, direct communication to resolve issues quickly and build strong relationships with our stakeholders.
• Founder Mindset: We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback, approaching our work with a sense of ownership.
• Caring Mentality: Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Customer Support Representative, you'll have the opportunity to develop your skills in customer service, problem-solving, and communication. You'll be part of a dynamic team that's constantly evolving and improving, providing a rich environment for learning and professional growth.

Join Our Team and Make a Difference

If our mission, values, and culture resonate with you, we'd love to have you on board! As a Customer Support Representative at blithequark, you'll be at the forefront of delivering exceptional customer experiences and contributing to our mission to revolutionize the telecommunications industry. Apply now and let's build a future where the phone is essential in fostering meaningful connections together!

Our salary ranges are determined by role, level, and location. We are an equal opportunities employer, welcoming applications from talented individuals around the world.