Customer Service Representative - Work From Home Opportunity at blithequark, New Jersey

Transforming Healthcare with Compassionate Customer Service

At blithequark, our mission is to bring our heart to every moment of your health, revolutionizing the way healthcare is delivered. We're committed to making healthcare more personal, convenient, and affordable. As a Customer Service Representative working from home in New Jersey, you'll play a vital role in our Specialty Mail Order Pharmacy, providing top-notch telephone support to patients receiving life-sustaining specialty drug therapy.

About blithequark and the Specialty Mail Order Pharmacy

blithequark is a leader in the healthcare industry, dedicated to enhancing human-centric healthcare. Our Specialty Mail Order Pharmacy is a critical component of this mission, focusing on delivering specialty medications to patients with complex health needs. As a Pharmacy Service Representative, you'll be at the forefront of this effort, ensuring that patients receive their medications in a timely and efficient manner.

Key Responsibilities

• Coordinate and process new patient medication orders and reorders, verifying and revivifying benefits to ensure seamless delivery.
• Interact with patients, insurance companies, healthcare providers, and internal teams to resolve issues, address concerns, and facilitate the processing of specialty medications.
• Translate and enter new or refill prescriptions into the pharmacy information system, ensuring accuracy and attention to detail.
• Communicate and collect copay amounts, obtain authorizations, and work with insurance companies to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
• Demonstrate compassionate, genuine care for patients and customers, providing exceptional customer service in a fast-paced environment.

Essential Qualifications

To succeed in this role, you'll need:

• One year of experience in a customer service role, handling and resolving complex customer needs over the phone.
• Proficiency in Windows-based applications, including Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with strong skills and aptitude.
• A verifiable high school diploma or equivalent.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Healthcare work experience, with familiarity with benefits, insurance, prescriptions, and medical terminology.

What You'll Gain

At blithequark, we're committed to your growth and development. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills in a dynamic, fast-paced environment.
• Build a career in the healthcare industry, with opportunities for advancement.
• Participate in ongoing training and development programs to enhance your knowledge and expertise.

Work Environment and Company Culture

As a remote worker at blithequark, you'll enjoy the flexibility and autonomy of working from home while still being part of a collaborative and supportive team. Our company culture is built on our Heart At Work Behaviors, which emphasize the importance of compassion, empathy, and genuine care for our patients and colleagues.

Compensation and Benefits

We offer a competitive compensation package, with a pay range of $17.00 - $29.88 per hour. In addition to your salary, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision benefits.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Join Our Team

If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward:

1. Apply online.
2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and showcase your skills.

Don't miss this chance to join blithequark and be part of a team that's transforming the healthcare industry. Apply today and take the first step towards a rewarding career in customer service!

blithequark is an equal opportunities employer, and we welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that reflects the communities we serve.

If you have any questions or need more information about this role, please don't hesitate to reach out. We look forward to hearing from you!