Customer Service Representative - Remote Opportunity with blithequark: Delivering Exceptional Client Experience in a Fast-Paced Legal Services Environment

Join blithequark, a Pioneer in Legal Document Filing Services

At blithequark, we're proud to be a national leader in the legal document filing service industry, with a rich history spanning over three decades. Our commitment to innovation and customer satisfaction has enabled us to stay ahead of the curve, leveraging cutting-edge technology and streamlined business processes to deliver unparalleled service to our clients. As we continue to grow and expand our operations, we're seeking talented individuals to join our team and help us tackle exciting challenges.

About blithequark

With a team of 350 professionals across multiple locations, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and our headquarters in Seattle, blithequark is a dynamic and diverse organization. Our success is built on a foundation of dedication, expertise, and a passion for delivering exceptional client experiences. As a remote-friendly company, we're committed to fostering a culture that supports work-life balance, professional growth, and collaboration.

Customer Support Specialist: A Key Role in Delivering Outstanding Client Experience

We're seeking an experienced and skilled Customer Support Specialist to join our team on a full-time, remote basis. As a critical member of our customer-facing team, you'll be responsible for addressing and resolving client queries, concerns, and issues in a timely and professional manner. This role requires a unique blend of technical skills, business acumen, and interpersonal abilities, as you'll be working closely with clients, process servers, and internal stakeholders to ensure seamless order execution and exceptional customer satisfaction.

Key Responsibilities

• Respond to customer support tickets, addressing questions and resolving issues related to existing orders, and provide timely updates to clients.
• Manage high-volume phone calls to assist clients with existing orders and guide new customers through the online ordering process.
• Respond to emails and address queries from clients, internal departments, and process servers, ensuring prompt resolution of issues and concerns.
• Document issues in Confluence, maintaining accurate records and facilitating knowledge sharing across the team.
• Visit court dockets to retrieve information on case filings and occasionally pull filed papers, demonstrating attention to detail and organizational skills.
• Perform other job-related duties as assigned, showcasing adaptability and a willingness to take on new challenges.

Qualifications and Skills

To succeed in this role, you'll need:

• A high school diploma or GED, coupled with 1-3 years of customer support or call center experience, preferably in a fast-paced environment.
• Proficiency in using computer programs such as Microsoft Outlook, Excel, Word, PDF Editor, and phone systems, with a strong foundation in technology-driven solutions.
• Document manipulation experience, with the ability to review, edit, and manage documents with accuracy.
• Excellent communication skills, with the ability to read, write, and speak English fluently.
• A typing speed of at least 55 wpm, demonstrating efficiency and productivity.
• The ability to work in a fast-paced environment, prioritizing tasks, managing multiple priorities, and maintaining a high level of work product under stressful situations.
• A proactive approach to issue resolution, with the ability to anticipate and circumvent potential problems.
• A willingness to implement new processes and changes, driving performance improvement and growth.

What We Offer

At blithequark, we recognize that our employees are the backbone of our success. To support your well-being and career growth, we offer:

• A comprehensive benefits package, including health, dental, and vision insurance, 401(k), disability insurance, and employee assistance programs.
• Paid time off, allowing you to recharge and maintain a healthy work-life balance.
• A referral program, rewarding you for referring talented individuals to join our team.
• A competitive starting pay rate of $12.00 per hour.
• The opportunity to work remotely from anywhere in Puerto Rico, enjoying the flexibility and autonomy that comes with it.

Career Growth and Development

At blithequark, we're committed to supporting your long-term career goals and aspirations. As a Customer Support Specialist, you'll have opportunities to:

• Develop your technical skills, leveraging our cutting-edge technology and business processes.
• Enhance your interpersonal and communication skills, working closely with clients and internal stakeholders.
• Grow professionally, taking on new challenges and responsibilities as you progress in your career.
• Participate in training and development programs, designed to help you stay ahead of the curve and achieve your career objectives.

Join Our Team

If you're a motivated and customer-focused individual with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you'll be part of a dynamic team that's shaping the future of legal document filing services. With a commitment to innovation, customer satisfaction, and employee growth, we're confident that you'll thrive in this role and contribute to our continued success.

Apply now and take the first step towards a rewarding career with blithequark!