Experienced Healthcare Customer Service Representative - Work from Home Opportunity with blithequark

Join blithequark, a Leader in Healthcare Cost Management Solutions

Imagine a workplace that encourages you to interpret, innovate, and inspire. At blithequark, our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness, and inspire positive change. With a 40-year legacy, we are an established company that helps our customers thrive by interpreting their needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion, and belonging is part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. At blithequark, we are where bright people come to shine!

About the Role: Healthcare Customer Service Representative

As a Healthcare Customer Service Representative at blithequark, you will be the frontline representative of our company, assisting callers in an engaging and professional manner. You will be working from the comfort of your own home, as part of our remote team, and will have a steady Monday through Friday 40-hour per week schedule.

Key Responsibilities:

• Resolve and input provider/client requests into our tracking system according to established guidelines.
• Respond to inquiries received through our online customer service tools for internal employees, clients, and providers, ensuring an exceptional customer service experience.
• Provide customer satisfaction to both internal and external customers, meeting or exceeding established standards on a consistent basis.
• Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and vendors.
• Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate blithequark's Core Competencies and values held within.

What We Offer:

At blithequark, we provide an excellent paid classroom training program, as well as continuous on-the-job coaching and mentoring. You will have the opportunity to earn $19.00 per hour, with additional bonuses based on performance. We also offer advancement and growth opportunities available to employees.

Our comprehensive benefits package includes:

• Medical, dental, and vision coverage with low copay and deductible.
• Life insurance.
• Short- and long-term disability.
• 401(k) with company match.
• Generous Paid Time Off.
• Paid company holidays.
• Tuition reimbursement.
• Flexible Spending Account.
• Employee Assistance Program.
• Summer Hours.

Requirements and Qualifications:

To be successful in this role, you will need:

• A minimum high school diploma or GED.
• At least 1 year of customer service experience.
• Previous call center or telephone experience in a similar environment and/or industry is desired.
• Knowledge of proper phone etiquette and medical terminology is desired.
• Excellent communication (written, verbal, listening), organization, telephone, and data entry skills.
• Ability to work a flexible schedule to accommodate queues.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines.
• Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.
• Ability to effectively handle multiple tasks, prioritize, and manage time in a fast-paced environment.
• Ability to work independently as well as part of a team.
• Proficiency in software, hardware, and peripherals related to job responsibilities, including MS Office Suites and database software.

Career Growth and Development:

At blithequark, we are committed to the growth and development of our employees. We offer a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible.

Why Join blithequark?

By joining blithequark, you will become part of a dynamic team that is passionate about making a difference in the healthcare industry. You will have the opportunity to work with a talented and diverse group of professionals who share our commitment to excellence and customer satisfaction.

We are an Equal Opportunity Employer and comply with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application to join our team at blithequark and become part of our mission to help healthcare payers manage the cost of care and improve competitiveness.

Don't miss this chance to shine with blithequark! Apply now and take the first step towards a fulfilling career in healthcare customer service.