Experienced Customer Service Representative for Specialty Mail Order Pharmacy - Work From Home in Michigan at blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, we're revolutionizing the way healthcare is delivered by putting our heart into every moment of your health. Our purpose is clear: to make healthcare more personal, convenient, and affordable. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a vital role in achieving this mission by providing exceptional telephone support to patients receiving life-sustaining specialty drug therapy.

About blithequark and the Specialty Mail Order Pharmacy

blithequark is at the forefront of healthcare innovation, and our Specialty Mail Order Pharmacy is a key component of this effort. We're committed to delivering enhanced human-centric healthcare services that cater to the unique needs of our patients. As a remote Customer Service Representative based in Michigan, you'll be part of a dynamic team that's dedicated to ensuring the seamless processing of specialty medications.

Key Responsibilities

• Provide exceptional telephone support to patients, healthcare providers, and internal teams to resolve complex issues and address concerns in a timely and compassionate manner.
• Coordinate and process new patient medication orders and reorders, verifying and revivifying benefits to ensure compliance with regulatory requirements.
• Translate and enter new or refill prescriptions into the pharmacy information system, ensuring accuracy and attention to detail.
• Communicate and collect copay amounts, obtain authorizations, and work with insurance companies to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
• Collaborate with internal partners to ensure the processing of specialty medications in a timely manner, meeting financial and clinical expectations prior to fulfillment.
• Utilize superb communication skills to effectively interact with insurance companies, patients, and internal partners, resolving complex issues and addressing concerns.

Essential Qualifications

• One year of experience in a customer service role, handling and resolving a high volume of complex customer needs over the phone.
• One year of work experience with Windows-based applications, including Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with demonstrated skills and aptitude.
• Verifiable high school diploma or equivalent.

Preferred Qualifications

• Healthcare work experience, with familiarity with benefits, insurance, prescriptions, and medical terminology.
• Knowledge of pharmacy operations and procedures, with experience working in a fast-paced environment.

Skills and Competencies Required for Success

To excel in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to effectively interact with patients, healthcare providers, and internal teams. You'll also require strong problem-solving skills, with the ability to resolve complex issues in a timely and compassionate manner. Additionally, you'll need to be proficient in Windows-based applications and have excellent keyboarding skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have access to comprehensive training programs, ongoing support, and opportunities for career advancement. You'll also have the chance to work with a talented team of professionals who are passionate about delivering exceptional healthcare services.

Work Environment and Company Culture Highlights

As a remote Customer Service Representative, you'll have the flexibility to work from home in Michigan, with the opportunity to maintain a healthy work-life balance. At blithequark, we pride ourselves on our inclusive and supportive company culture, which values diversity, equity, and inclusion. We're committed to creating a work environment that's engaging, motivating, and rewarding for our employees.

Compensation, Perks, and Benefits

The typical pay range for this role is $17.00 - $28.45 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you'll enjoy a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. You'll also have access to numerous well-being programs, education assistance, free development courses, and a blithequark store discount.

Join Our Team and Make a Difference in Healthcare

If you're passionate about delivering exceptional customer service and making a positive impact in the lives of patients, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to transforming healthcare through compassionate customer service, and we're looking for talented professionals like you to join our team.

Our application process is straightforward: simply apply online and take our online Virtual Job Tryout to learn more about the position. We appreciate your interest in joining our team and look forward to reviewing your application.

blithequark is an equal opportunity and affirmative action employer, committed to diversity, equity, and inclusion. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.