Experienced Customer Service Representative - Remote Eligible at blithequark

Join the blithequark Team: Delivering Exceptional Customer Experiences

Are you passionate about delivering top-notch customer service and have a knack for resolving issues efficiently? Do you thrive in a fast-paced environment and are comfortable with technology? blithequark, a leading pet supplies retailer with a strong presence across the United States, is seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of blithequark, providing exceptional support to our valued customers, known as "Neighbors."

About blithequark

At blithequark, we're dedicated to making it easier for pet owners to get better products for their furry friends. With over 700 locations across 42 states, our stores are designed to provide a welcoming and engaging experience for both pets and their owners. Our team is passionate about delivering exceptional customer service, and we're committed to creating a work environment that is supportive, inclusive, and fun.

Key Responsibilities

As a Customer Service Representative at blithequark, you will be responsible for:

• Responding to and resolving Neighbor inquiries and concerns via phone and email in a timely, efficient, and professional manner.
• Collaborating with stores and the field management team to resolve Neighbor complaints and issues.
• Maintaining accurate records of Neighbor interactions, including phone and email correspondence.
• Providing reporting on Neighbor inquiries and time to resolution.
• Identifying opportunities to improve Neighbor retention through exceptional service and support.
• Staying up-to-date on company services, promotions, and programs to provide accurate information to Neighbors.
• Handling product recalls and advising Neighbors on company information.

Essential Qualifications

To be successful as a Customer Service Representative at blithequark, you will need:

• A High school diploma; degree preferred.
• 3-5 years of related experience in customer service, with a proven track record of delivering exceptional service.
• Strong customer service orientation, with excellent communication and interpersonal skills.
• The ability to work with minimal supervision, prioritize tasks, and manage multiple projects simultaneously.
• Proficiency in MS Office products, with solid data entry skills.
• Excellent problem-solving skills, with the ability to think critically and resolve issues efficiently.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a call center or customer service environment.
• Familiarity with customer relationship management (CRM) software.
• Knowledge of the pet industry, including pet products and services.

What We Offer

At blithequark, we're committed to creating a work environment that is supportive, inclusive, and fun. As a Customer Service Representative, you will have the opportunity to:

• Develop your skills and expertise in a dynamic and fast-paced environment.
• Work with a talented team of professionals who are passionate about delivering exceptional customer service.
• Enjoy a comprehensive compensation and benefits package, including competitive pay and opportunities for advancement.
• Take advantage of flexible work arrangements, including remote work options.
• Participate in ongoing training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At blithequark, we're proud of our company culture, which is built on a foundation of respect, inclusivity, and teamwork. Our team members are passionate about delivering exceptional customer service, and we're committed to creating a work environment that is supportive and fun. As a Customer Service Representative, you will be an integral part of our team, working collaboratively with colleagues to achieve our goals and objectives.

Compensation and Benefits

blithequark offers a comprehensive compensation and benefits package, including competitive pay, opportunities for advancement, and a range of benefits designed to support your health, well-being, and financial security. While we can't disclose specific details here, we can assure you that our package is designed to reward and recognize your hard work and dedication.

Equal Employment Opportunities

blithequark is an equal employment opportunity employer, committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or personal characteristics. We welcome applications from diverse candidates and are committed to providing equal opportunities for all.

Ready to Join the blithequark Team?

If you're passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be an integral part of our team, working collaboratively with colleagues to achieve our goals and objectives. Don't miss out on this chance to join a dynamic and growing company that is shaping the future of the pet industry.

Apply now and take the first step towards a rewarding and challenging career at blithequark!